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Handle Calls with Skype for Business (Plug-In Version 6.1.2)

You can place calls from your Skype for Business contact list or chat window, or your integration dial pad, and manage the call via Virtual Office.

When you handle a call in the plug-in, your in-call status is automatically reflected in Skype for Business as well as your Virtual Office apps.

Important: In order for integration with Microsoft to function, ensure that you are using a version that is compatible with your current version of the Virtual Office desktop app:
-For any version of the Virtual Office desktop app, download version 6.1.2 of the plug-in for calling with Skype for Business.
-For version 6 of the Virtual Office desktop app, download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.
-For version 5 of the Virtual Office desktop app, download version 5.0.10 of the Microsoft Integration plug-in, which includes meetings and calling with Outlook, and calling with Skype for Business.

Important: At this time, only organizations that are new Skype for Business customers are upgraded to version 6 of the Virtual Office desktop app, and must install version 6.1.2 of the Skype for Business Virtual Office plug-in. If your organization is an existing Skype for Business customer, you continue to use version 5 of the Virtual Office desktop app, and can use versions 6.1.2 or 5.0.10 of the Microsoft Integration plug-in.

Log in to the Plug-In

As a user of version 6.1.2 of the plug-in, you are asked to log in to the Virtual Office integration panel in Skype for Business.

To log in to the integration:

  1. In Skype for Business, click the 8x8 tab on the side of your app to open the login screen of your Virtual Office integration panel.
  2. At the prompt, enter your Virtual Office login credentials, and confirm to log in.

To log in to a Virtual Office app to enable calling:

To enable calling in the integration, you must log in to Virtual Office:

Place and Receive Calls

8x8 Microsoft Integration with Skype for Business offers close integration with 8x8 Virtual Office, allowing you to seamlessly manage calls using the integration panel of your plug-in.

Note: The steps of your calling experience are different depending on whether you have enabled or disabled WebRTC calling under Settings > Advanced in the integration. This setting enables you to place and receive calls in the integration without having a Virtual Office app open at the time of the call.
By default, WebRTC calling is disabled; if you enable the setting, perform a one-time login in the Virtual Office desktop app on your computer to allow integration-only calling.

To place a call using the plug-in with WebRTC disabled (default):

  1. Your call is initially sent through your Virtual Office extension as a two-legged call.
  2. You must answer the inbound leg of the call in your integration panel to send the outbound leg of the call to the desired contact.

    Note: If your Virtual Office extension is associated with a desk phone in addition to the Virtual Office desktop app, you are prompted to answer the inbound leg of the call via your Virtual Office app (on desktop or mobile) or your desk phone, and the specified phone dials out to the desired contact.

To place a call using the plug-in with WebRTC enabled:

Select or dial a number. Your call is sent directly through your integration panel to the desired contact.

 

 


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