What's new in the 8x8 Contact Center 9.12 release?

We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of 8x8 8x8 Contact Center. The highlight of this release is the introduction of progressive and predictive dialers.

• Introducing Progressive and Predictive Dialer
• Enhanced performance of broadcasting

• Improved status update of queues and agents

• Better customer-to-agent chat management during service disruptions

• Improved license provisioning for multi-region customers

• Supported Expert Connect for multiple regions

• Bug fixes