What's new in the 8x8 Contact Center 9.10 release?
Note: The 8x8 Contact Center 9.10 release is coming soon.
We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of 8x8 Contact Center.
- Controlling call recording on third-party transfers
- Introducing SMS channels
- Introducing agent whisper for phone queues
- Transferring chat interactions with contextual information
- Intelligent routing of chat interactions based on customer data
- Enhancing data augmentation
- Announcing end of life for Support Center functionality
- Bug fixes 9.10