Bug fixes 9.10
In 8x8 Contact Center, we have fixed the following bugs in this release:
| Bug | Summary |
|---|---|
| VCC-41861 | Tenant error when a session expires; after the session expires and the user is logged out, it goes to a legacy login page. |
| VCC-41844 | On select tenants, agents get stuck in post processing if agent A's inbound caller hangs up while agent A is consulting with agent B. |
| VCC-41659 | In Persistent connection mode, agent workplace phone with spaces in the DID causes an internal server error and does not release call ports. |
| VCC-41516 | Inbound callers hear dead air when an agent transfers the caller to a queue that has call-forwarding set up to a 8x8 Contact Center channel while the agent is being monitored by a supervisor. |
| VCC-41418 | In Monitoring > Advanced Search, performing a search by contact name returns no results. |
| VCC-39130 | Detail Transaction Activity Reports does not show calls in the correct date and time order. |
| VCC-39087 | Post Call Survey is played to agent instead of caller after a warm transfer. |
| VCC-39049 | Wallboards cannot run under an iframe after the 9.8.0 upgrade. |
| VCC-39039 | Duplicate voicemail transactions are generated. |
| VCC-37620 | Forwarding an email to a queue results in the incorrect case being transferred. |
| VCC-37513 | Status Code List on the Monitoring Window > Agent Management >Real Time tab is not displaying what has been selected. |
| VCC-36612 | Line 2 recording does not resume if you click the hold button on line2. |
| VCC-36520 | Running historical reports returns some negative values. |
| VCC-34126 | WAPI does not allow an email address for a customer to be set to an empty value. |
| VCC-33668 | In Scripts the Get Digit, 0 seconds timeout option actually takes 10 seconds. |
| VCC-28755 | A localization error offers the schedule in a different language, when the admin language is other than English (US). |
| VCC-25625 | Getting a list of chats takes an extended period of time. |
| VCC-36951 | Queue timeout interactions block call ports. |
| VCC-40007 | Agent Console is stuck in a busy state after ending chat. |
| VCC-41019 | Searching for the alternative number returns no results, full or partial. |
| VCC-41113 | Unable to save email as a draft if there is an attachment. |
| VCC-38032 | Outbound email stops sending intermittently. |
| VCC-41531 | Recording deletion API returns the right response code, but those recordings are not deleted. |
| VCC-40959 | Local CRM does not allow the editing or closure of cases with html tags in the body. |
| VCC-40903 | Agent status changes from Working Offline to Available if Line 2 is hung up last. |
| VCC-40989 | If the external password has special characters, the agent login keeps on spinning. |
| VCC-40211 | Email reply from Agent Console does not provide the reply-to address. |
| VCC-40210 | On Agent Management, from the beginning of day, the time on Status % color bar is not calculating correctly. |
| VCC-39953 | UK agent profiles with date format of dd/mm/yyyy get stuck at contacting the server when editing FAQ. |
| VCC-39478 | Inaccurate time for On Break status when the agent places an outbound call at the same time as an inbound transaction is assigned. |
| VCC-39054 | When replying via unitary view there is a message saying: Network Error. Please try again later. |
| VCC-38779 | In the Customer tab, using an apostrophe (') in any text field will save as an inverted comma ("). |
| VCC-38502 | 8x8 Contact Center Monitoring Playback shows all internal chats. |
| VCC-38259 | Cases in draft status cannot be deleted. |
| VCC-37172 | Security fix is required on the agent side of chat. |
| VCC-36550 | Historical reports for agent transactions do not reconcile totals with the counts for accepted/rejected/abandoned interactions. |
| VCC-36320 | Caller name and Caller number data is missing from Quality Management interactions data from Direct Access calls. |
| VCC-35687 | Changing the Integration Type does not update the Outbound set up target type when disabled. |
| VCC-35349 | Inconsistent ready time is displayed in the Teleopti integration. |
| VCC-29959 | Phone tab cannot be saved if the primary agent directory number is longer than eight digits. |
| VCC-27464 | Internal features are visible to external customers. |
| VCC-26112 | Phone IVR scripting node (Say) does not handle contractions such as: you've, can't, and don't correctly. |
| VCC-43167 | Agent 2 doesn't receive a Line 2 Agent-to-Agent call from Agent 1 when both agents have a persistent connection. |
| VCC-42418 | When a Persistent Mode agent transfers an inbound call to another queue it fails intermittently. |
| VCC-41997 | CM Admin gets stuck with contacting the server if they try to change a supervisor role for an admin, or update TCL list. |
| VCC-41868 | In Local CRM a PDF attachment converts to .utf file when you click on it to view. |
| VCC-41847 | The case report times out after two minutes. |
| VCC-41759 | The copied CM Campaigns do not show up on the Monitoring page. |
| VCC-41682 | Unable to update email addresses using WAPI when the email address contains an apostrophe. |
| VCC-41511 | Error in a provisioning description causes an infinite loading indicator during Agent Console login. |
| VCC-40923 | Callers are unable to leave a voicemail message when on line 2. |
| VCC-40911 | Internal error appears when trying to download a phone script as a PDF file. |
| VCC-40829 | 8x8 Contact Center call recordings are still initiated for agents and queues set at 0 percent call recording. |
| VCC-40055 | Outbound call on a queue does not change its status to Busy for Line2 if Line1 has active post processing. The agent goes back to the Available state even if they are still on outbound call. |
| VCC-39208 | Excessive delay occurs when trying to open the selected follow ups in an open case. |
| VCC-38514 | Call activity is missing in reporting when Outbound Phone Codes are used. |
| VCC-43839 | Multiple calls appear in the same recording. |
| VCC-43727 | Queued emails are missing original recipients that were on the main and cc sections. |
| VCC-43523 | Paused recording resumes automatically after you either put a caller on and off hold, or switch back from line 2. |
| VCC-43246 | A customer chat window keeps spinning when they input valid HTML or JavaScript strings into chat. |
| VCC-40762 | Chat from API auto abandons after 35 or 36 minutes of holding. |
| VCC-42427 | Unable to view the full list of email recipients in CRM cases. |
| VCC-38667 | Agent status shows up incorrectly in the 8x8 Contact Center directory section. |
| VCC-35329 | Agent calling a Supervisor who is also monitoring them, can cause total loss of audio. |
| VCC-24921 | The # Key has an inconsistent result when used as an IVR menu option. |
