What's new in the 8x8 Work for Desktop/Web 8.19 users?

In this 8x8 Work for Desktop 8.19 release, we introduced the following enhancements:

  • Improved accessibility for screen readers in areas like Call Control and General.
  • Various bug fixes.

What's new in the 8x8 Work for Desktop/Web 8.18 release?

In this release, we introduced the following enhancements:

Ability to override the Caller number format settings for admins

When setting up the Call Info pop-up, choosing the correct number format based on the site or app linked in the URL is essential. Administrators can change the caller number format per user in the 8x8work-config.json file or at the customer level through the 8x8 Work Admin.

  • Change the Caller number format configuration via the 8x8work-config.json file per user:

    {

    “app-select-caller-number-format”: 1

    }

  • Set it from the 8x8 Work Admin at the customer level.

    Set up the default caller number format settings through the 8x8 Work Admin

The caller number format settings from the 8x8 Work Admin or the 8x8work-config.json file are translated into numbers for the 8x8 Work for Desktop and 8x8 Work for Web. For example, the value 1 set in the 8x8 Work Admin or the config file is translated as E164 format in the 8x8 Work for Desktop and 8x8 Work for Web.

Note: When setting up the Call Info pop-up, choosing the correct number format based on the site or app linked in the URL is essential. Users in the United States typically prefer the National format [(408) 555-1212], while European users often use E164 [+14085551212]. Always ensure that the number format you select is the most effective for the specific site or app referenced in the URL.

To learn more about configuring Call info pop-up, see View call info pop-up.

To learn more about setting system requirements by 8x8 Work admins, see About system requirements.

Other enhancements

  • Improved accessibility for screen readers in messaging and General areas.

For details on features introduced prior to this release, see our list of previous releases.