Previous releases

In this release, we introduced the following enhancements:

Enhanced experience for uploading a profile picture

When users upload a profile picture that exceeds our size limit of 10 MB, they will receive a warning message detailing the reason for the unsuccessful upload. Previously, the image would fail to upload without any notification.

To learn more about configuring the profile picture, see Set your profile image.

Other enhancements

• Enhanced accessibility for screen readers in areas such as Messages and General.
• When agents use 8x8 Work as their softphone endpoint for the 8x8 Contact Center, the X button on the incoming Contact Center calls info pop-up is unavailable.

In this release, we introduced the following enhancements:

• Ability to summarize chat messages
• Ability to create group MMS messaging
• Other enhancements

Ability to summarize chat messages

Note: This feature is free of charge and available for the 8x8 Desktop/Web apps version 10.20 and later.

We are introducing conversation summaries for the last 24 hours, the past 3 days, unread messages, or messages starting from any specific message. If you have participated in extensive discussions with colleagues or teams and wish to obtain a summary, you can easily generate one.

To summarize chat messages:

1. Open your list of Messages .

2. Depending on your needs, you can:

   • Summarize the conversation from the past 24 hours, the last 3 days, and any unread messages:

     • Hover over the desired chat, and then click More Options > Summarize .
     • Choose the desired time frame: Unread, Last 24 hours, or Last 3 days, .

     

   • Summarize the conversation starting with a specific message:

     • Go to that message, and click More Options > Summarize from here . from here to choose the starting point for the summarization.

     

3. Once you select an option, a new Chat Summarization panel shows the summarized text.

   

To learn more about chat messaging, see 8x8 Work for Desktop – About messages.

Ability to create group MMS messaging

Note: This feature is only available for usage-based billing customers.

The group messaging feature allows you to create MMS groups to communicate with internal and external numbers.

To create a MMS group:

1. Click Messages .

2. Click New > Text Message .

   

3. In the Text Messages window, add the internal and external numbers you want to chat with.

   Note: You must enter at least one external number to create an MMS group.

   

4. Click Ok to create a Group MMS room containing all the specified numbers.

   Note: An MMS group room can only include domestic external numbers from the US or Canada.

   

5. Whenever members are added or removed from the group, a new Group MMS room will be automatically created with the updated participants.

Note: This feature is enabled by default for all customers on usage-based billing. Admins can disable it via the 8x8 Admin Console app by toggling the Disable Group MMS option in the Profile Policies section.

To learn more about how to send and receive messages, see8x8 Work for Dekstop – About messages.

Other enhancements

• Improved accessibility for screen readers in areas like Messaging and General.

In this release, we introduced the following enhancements:

• Improved accessibility for screen readers in areas like Call Control and General.
• Various bug fixes.

In this release, we introduced the following enhancements:

Ability to override the Caller number format settings for admins

When setting up the Call Info pop-up, choosing the correct number format based on the site or app linked in the URL is essential. Administrators can change the caller number format per user in the 8x8work-config.json file or at the customer level through the 8x8 Work Admin.

• Change the Caller number format configuration via the 8x8work-config.json file per user:

  {

  “app-select-caller-number-format”: 1

  }

• Set it from the 8x8 Work Admin at the customer level.

  

The caller number format settings from the 8x8 Work Admin or the 8x8work-config.json file are translated into numbers for the 8x8 Work for Desktop and 8x8 Work for Web. For example, the value 1 set in the 8x8 Work Admin or the config file is translated as E164 format in the 8x8 Work for Desktop and 8x8 Work for Web.

Note: When setting up the Call Info pop-up, choosing the correct number format based on the site or app linked in the URL is essential. Users in the United States typically prefer the National format [(408) 555-1212], while European users often use E164 [+14085551212]. Always ensure that the number format you select is the most effective for the specific site or app referenced in the URL.

To learn more about configuring Call info pop-up, see View call info pop-up.

To learn more about setting system requirements by 8x8 Work admins, see About system requirements.

Other enhancements

• Improved accessibility for screen readers in messaging and General areas.