About system requirements

Windows 10 or newer, with:

• • 1.6 gigahertz (GHz) or faster 64-bit (x64) processor;
  • 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
  • 20 GB of available hard disk space (64-bit)
• MacOS 10.13 High Sierra or newer

For a complete list of requirements, check the Technical Requirements.

 

The following firewall ports are required to be open:

• 80 TCP (HTTP)
• 443 TCP (HTTPS or RTPM, depending on server connected to)
• 8443 TCP (HTTPS) for Exchange/Gmail proxy
• UDP port range 30000-30040 used by the Advanced Audio Codec component to receive and send audio

• Audio input: desk phone, computer, or headset microphone
• Audio output: desk phone, computer speakers, or headset

• Minimum 1.5 Mbps down/up or better (broadband wired or wireless)

• For HD video meetings minimum 2 Mbps

  Note: Performance while viewing video or shared content in a meeting varies widely depending on the number of open video streams, content shared, content-sharing window size, and processing speed/memory of the computer hosting the content sharing.

If you are an administrator deploying 8x8 Work for Desktop to managed machines in your organization, you now have the ability to set the default values for the following application settings.

• Whether built-in headset call controls are enabled or disabled.
• Whether floating call control windows are enabled or disabled.
• How long a user must be inactive for their presence status to switch to Away automatically.

Note: These are default values; once they are set, they can be customized by users.

Set these values via a configuration file titled 8x8work-config.json, which you create and deploy to your organization’s machines:

• MSI 32: root:\Program Files\8x8 Inc\8x8 Work\8x8work-config.json
• EXE: root:\Users\<user>\AppData\Local\8x8-Work\8x8work-config.json
• MacOS: ~\8x8work-config.json

Let’s say you want to enable built-in call controls, disable the call control window, and set the number of seconds to switch to the Away status to zero; to configure these defaults, you would enter:

{

“default-built-in-call-controls”: true,

“default-call-control-window”: false,

“default-time-to-status-away”: 0

}

IT admins can now override additional app settings to default values. However, they can override only the setting values configured in the Work Apps Settings application.

IT admins can manually create the configuration file 8x8work-config.json and place it in the indicated locations with the indicated config keys. The file must be on a fresh install or uninstall and then re-installed for the app to load it. Otherwise, the configuration will be loaded as set by the user in the app.

The IT admins now can override the following settings:

{

“default-caller-info-popup-url":“https://www.google.com/search?q=%%CallerNumber%%”,

“default-call-control-window”: true,

“default-built-in-call-controls”: true,

“default-time-to-status-away”: 600

“default-toggle-mic-sensitivity”: true,

“default-nose-suppression-level”: 2

“default-toggle-work-start-sound”: true,

“default-ring-group-contact-resolution”: true,

“default-enable-vod-webrtc”: false,

“app-privacy-allow-logs”: true,

“app-privacy-allow-feedback”: true,

“app-privacy-allow-telemetry”: true

}