What's new in the 8x8 Work for Desktop 7.26 release?

In the 8x8 Work for Desktop 7.26 release, we are introducing the following enhancements:

Ability to import contacts from Microsoft 365

Starting with this release, you now have the ability to import contacts locally from Microsoft 365, in addition to the Outlook or Google sources. You now can sync your contacts across all endpoints, by importing contacts locally in both 8x8 Work for Desktop and Web apps from Microsoft 365.

To import contacts locally from Microsoft 365:

  1. On the navigation menu, click Settings > click Contacts.
  2. Under Add Account, click Sign in with Microsoft.

  3. At the prompt, select whether to use an existing Microsoft account or another one, and sign in with your account credentials.

  4. Under Linked account, you can choose to:

    • Refresh the contacts list, by clicking Refresh contacts , whenever necessary.

    • Remove the imported contacts from the 8x8 Work app, by clicking Remove , if no longer necessary.

  5. Once the authentication is successful, your Contacts > My Contacts directory shows your Microsoft 365 contacts in the list. To differentiate them from contacts imported from other sources, such as Google or Outlook, the contacts imported from Microsoft 365 are marked with a small Microsoft icon.

    Notes: When you click Refresh in the Contacts > My Contacts tab, all the contacts are updated (from Microsoft 365 and Google sources).

Contacts import limitations

  • The maximum number of contacts that can be imported (from Microsoft or Outlook) is 10k.
  • Each import overwrites the previous import and the contacts are randomly imported
  • If you removed the existing import from Microsoft 365, to sync your contacts from Microsoft 365, you have to restart the import.
  • You must have an Office or an Outlook license assigned to import contacts from the Microsoft 365.

- When Outlook app contacts are used, the Microsoft Office 365 Contacts can't be imported.
- When Microsoft 365 contacts are imported, the Outlook app contacts sync button is disabled and the Outlook app contacts can't be imported.
- When the authorization flow of a Microsoft 365 contacts is complete, up to 10k Microsoft 365 contacts are imported in the Contacts > My Contacts tab, at the device level.

Ability to manage the inbound SMS blocked numbers

A majority of incoming calls aren't from your customers, instead, they're from scammers and telemarketers. More recently, these attacks have moved over to SMS, disrupting teams’ activity.

In this release, 8x8 you have the ability to block inbound spam SMS by blacklisting phone numbers. This blocks inbound spam SMS from the specified numbers for all user extensions on the PBX including 8x8 Work and 8x8 Contact Center users. You can view the list of blocked numbers on 8x8 Work for Desktop without any editing permissions. This feature addresses any security concerns related to SMS scams, such as a user tapping a link, opening an attachment, calling a number, likely to cause some issue

To block an inbound spam SMS

You can easily block new numbers for inbound SMS:

  1. On the navigation menu, click Settings > click Account Settings.
  2. On the 8x8 user profile page that displays, on the navigation menu from the left side of the page, click Blocked SMS.
  3. On the Blocked SMS page, click + Add new numbers.
  4. At the prompt, enter the new number(s) you want to add to the blocked list, then click Block. The new numbers now display in the blocked list.

- Numbers blocked by users block inbound SMS only for that user extension, on 8x8 Work apps only.
- Numbers blocked by admins block inbound SMS for all their users/extensions, in CC and 8x8 Work apps.
- If an admin blocks a number, you can continue to see any existent conversation with that end user.

Unblock a blocked number

If you want to resume receiving messages from a number you have already blocked:

  1. On the Blocked SMS page, select the number in the Blocked SMS list, and click Unblock.
  2. At the prompt, confirm to unblock. You now can receive messages from that number.

- You can see the numbers blocked by administrators in the Account settings > Blocked SMS numbers list, but you cannot remove or edit them.
- The SMS blocked numbers are listed at the end after the ones blocked by the user.

What's new in the 8x8 Work for Desktop 7.25 release?

In the 8x8 Work for Desktop 7.25 release, we are introducing the improvement of the warn transfer calls experience.

Improved warm transfer calls experience

While in a call and you are trying to perform a Warm transfer, but the maximum of concurrent calls is reached, the Warm transfer icon now is disabled. When hovering over the call icon, a pop-up window displays and informs that you cannot perform the warm transfer because the maximum number of concurrent calls has been reached.

For details on features introduced prior to this release, see our list of previous releases.