What's new in the 8x8 Work for Desktop 8.6 release?

In this release of 8x8 Work for Desktop, we are introducing the following enhancements:

Note: To download the latest version of 8x8 Work for Desktop click here.

Toggle to enforce resolving contacts on Ring Group calls and logs

When you import your contacts from 3rd parties such as Google, Microsoft or Outlook and you receive a call, the Caller ID is not recognized. By default, Ring Groups displays information according to the settings made by the admin in the Ring Group Caller ID section in 8x8 Admin Console. If you want to see your personal or company contacts when you receive a call you must toggle on the Resolve Ring Group calls against available Contacts.

To enable the toggle to synchronize Ring Group calls with your available Contacts:

Note: Before enabling the toggle you must have imported contacts from 3rd parties such as Google, Microsoft or Outlook.

  1. On the navigation menu, click Settings > Contacts.
  2. Toggle on the Resolve Ring Group calls against available Contacts.

Enhanced microphone Automatic Gain Control (AGC)

Recently we enabled microphone Automatic Gain Control by default, and now we are enhancing the feature by adding a toggle to enable or disable the AGC of their microphone input.

When the toggle is on, you will notice a difference if one talks quietly, or far away from the microphone, the AGC should boost the voice level.

Note: The Microphone Automatic Gain Control (AGC) is available only on 8x8 Work and not on the 8x8 Work for Web.

To see this option:

  1. On the navigation menu, click Settings > Audio & Video.
  2. Toggle on/off Automatically adjust mic sensitivity.

Other enhancements

  • Import both Office 365 & Outlook contacts in 8x8 Work - You can import your personal or company contacts from Office 365 and Outlook in 8x8 Work for desktop. Contacts can be duplicated if the same contact is saved in Office 365 and Outlook.

  • 8x8 Calendar sync authentication, and authorization done in system-browser - 8x8 Calendar sync occurs in system-browser instead of web-app and it uses Cronofy to securely access your calendar and requires your authorization and authentication.

What's new in the 8x8 Work for Desktop 8.5 release?

In this release of 8x8 Work for Desktop, we are introducing the following enhancements:

Updated icon available for Call Using Computer

With this release, the navigation menu displays a new icon for the Call Using Computer feature, which is consistent design across the 8x8 products. Previously, the system used the icon.

Embedded Call quality alert for connection status

Prior to this release, the call quality alert was displayed as a notification banner.

With this release, the call quality alert “Try closing a few apps to restore better quality of your connection.” is now embedded. During calls, if you notice that your connection quality is poor, you can hover over the Connection tooltip to view details of the connection strength.

Other enhancements

  • Call recordings enhanced experience - Prior to this release, if you had a large list of call recordings its display was difficult. With this release, you can access your large list of Call Recordings and wait a few moments until it displays the available list. You may also filter the list by number.
  • 8x8 Contact Center call controls disabled - While receiving a call, the call notification displays only the Answer icon.
  • Repair permissions for OS-X 13.0 + (Ventura or newer) - For OS-X 13.0 + (Ventura or newer) users, when you are trying to login in the 8x8 Work for Desktop, and are prompted repeatedly to enter your password, you now can fix it by requesting higher admin rights, and enter your admin account password or take manual steps to allow the 8x8 Work for Desktop to self update in the future.

For details on features introduced prior to this release, see our list of previous releases.