What's new in the 8x8 Work for Desktop/Web 8.22 release?

In this 8x8 Work for Desktop 8.22 release for Beta users, we have introduced the following enhancements:

Rebranding 8x8 Work for Desktop and Web

The new brand identity refreshes the 8x8 Work desktop and web applications, bringing a modern and vibrant experience that reflects the company's commitment to innovation and a customer-centric approach.

  • Updated colours: A vibrant, diverse palette enhances visual appeal and freshness.

  • New illustrations: Provide 8x8 Work users with a vibrant visual language that enhances their experience, making navigating and understanding features easier.

    8x8 Work for Desktop - New illustrations bring a modern and vibrant experience

  • New logo and app icon: These have been redesigned to reflect the evolution of the 8x8 brand.

    8x8 Work for Dekstop - The new brand identity refreshes the desktop and web applications, bringing a modern and vibrant experience

  • The same great features now accompany a brand-new aesthetic, including a completely redesigned and modernized user interface that offers a fresh and enhanced user experience.

Ability to create expressive messages with AI Writing Tools

A new AI Writing Tools feature has been integrated into the chat area, allowing users to create efficient and expressive messages.

Note: The AI Writing Tools feature is disabled by default. Administrators can enable it in the Work Apps Settings section of the 8x8 Admin Console by toggling on the Allow AI in Chat option.

Messages - Create efficient and expressive messages with AI Writing Tools

The chat input area now features an AI Writing Tools button and a list of tools designed to help you craft the perfect message:

  • Generate Reply: Instantly creates a response.
  • Professional: Maintains a formal and polished tone.
  • Casual: Keeps the message relaxed and conversational.
  • Sympathetic: Adds warmth and empathy.
  • Expand: Adds more detail and depth.
  • Shorten: Makes the message concise and straight to the point.
  • Rephrase: Improves the submitted response.
  • Original: Restores the original response.

Messages - Enhance your reply with AI writing toolsMessages - Rephrase your response with AI writing tools for improvement

To learn more about how to send and receive messages, see Use IM and SMS messages.

Note: A Generate Reply option has been added to the More menu for any text message, making responses quicker and easier.

Messages - Use Generate reply in the More menu to reply to any message

Other enhancements

  • Enhanced accessibility for screen readers in areas such as Messages and General.

What's new in the 8x8 Work for Desktop/Web 8.21 release?

In this 8x8 Work for Desktop 8.21 release, we introduced the following enhancements:

Enhanced experience for uploading a profile picture

When users upload a profile picture that exceeds our size limit of 10 MB, they will receive a warning message detailing the reason for the unsuccessful upload. Previously, the image would fail to upload without any notification.

To learn more about configuring the profile picture, see Set your profile image.

Profile picture - If users try to upload a profile picture exceeding the size limit, a warning message will be displayed to explain why the upload failed.

Other enhancements

  • Enhanced accessibility for screen readers in areas such as Messages and General.
  • When agents use 8x8 Work as their softphone endpoint for the 8x8 Contact Center, the X button on the incoming Contact Center calls info pop-up is unavailable.

What's new in the 8x8 Work for Desktop/Web 8.20 release?

In this release, we introduced the following enhancements:

Ability to summarize chat messages

Note: This feature is free of charge and available for the 8x8 Desktop/Web apps version 10.20 and later.

We are introducing conversation summaries for the last 24 hours, the past 3 days, unread messages, or messages starting from any specific message. If you have participated in extensive discussions with colleagues or teams and wish to obtain a summary, you can easily generate one.

To summarize chat messages:

  1. Open your list of Messages .

  2. Depending on your needs, you can:

    • Summarize the conversation from the past 24 hours, the last 3 days, and any unread messages:

      • Hover over the desired chat, and then click More Options > Summarize .
      • Choose the desired time frame: Unread, Last 24 hours, or Last 3 days, .

      Chat messages - Summarize conversation based on the latest 24 hours, the last 3 days, and any unread messages

      • Summarize the conversation starting with a specific message:

        • Go to that message, and click More Options > Summarize from here . from here to choose the starting point for the summarization.

        Chat messages - Summarize the conversation beginning with a specific message

  3. Once you select an option, a new Chat Summarization panel shows the summarized text.

    Chat messages - The conversation summary is displayed in the Chat summarisation panel

To learn more about chat messaging, see 8x8 Work for Desktop – About messages.

Ability to create group MMS messaging

Note: This feature is only available for usage-based billing customers.

The group messaging feature allows you to create MMS groups to communicate with internal and external numbers.

To create a MMS group:

  1. Click Messages .

  2. Click New > Text Message .

    The Text Message option allows you to chat with multiple internal and external numbers

  3. In the Text Messages window, add the internal and external numbers you want to chat with.

    Note: You must enter at least one external number to create an MMS group.

    Group MMS messages - Start a group with internal and external numbers

  4. Click Ok to create a Group MMS room containing all the specified numbers.

    Note: An MMS group room can only include domestic external numbers from the US or Canada.

    The MMS Group room is automatically created for communication with internal and external numbers

  5. Whenever members are added or removed from the group, a new Group MMS room will be automatically created with the updated participants.

Note: This feature is enabled by default for all customers on usage-based billing. Admins can disable it via the 8x8 Admin Console app by toggling the Disable Group MMS option in the Profile Policies section.

To learn more about how to send and receive messages, see8x8 Work for Dekstop – About messages.

Other enhancements

  • Improved accessibility for screen readers in areas like Messaging and General.

What's new in the 8x8 Work for Desktop/Web 8.19 users?

In this 8x8 Work for Desktop 8.19 release, we introduced the following enhancements:

  • Improved accessibility for screen readers in areas like Call Control and General.
  • Various bug fixes.

For details on features introduced prior to this release, see our list of previous releases.