What's new in the 8x8 Work for Desktop/Web 8.20 release?

In this release, we introduced the following enhancements:

Ability to summarize chat messages

Note: This feature is free of charge and available for the 8x8 Desktop/Web apps version 10.20 and later.

We are introducing conversation summaries for the last 24 hours, the past 3 days, unread messages, or messages starting from any specific message. If you have participated in extensive discussions with colleagues or teams and wish to obtain a summary, you can easily generate one.

To summarize chat messages:

  1. Open your list of Messages .

  2. Depending on your needs, you can:

    • Summarize the conversation from the past 24 hours, the last 3 days, and any unread messages:

      • Hover over the desired chat, and then click More Options > Summarize .
      • Choose the desired time frame: Unread, Last 24 hours, or Last 3 days, .

      Chat messages - Summarize conversation based on the latest 24 hours, the last 3 days, and any unread messages

      • Summarize the conversation starting with a specific message:

        • Go to that message, and click More Options > Summarize from here . from here to choose the summarization starting point.

        Chat messages - Summarize the conversation beginning with a specific message

  3. Once you select an option, a new Chat Summarization panel shows the summarized text.

    Chat messages - The conversation summary is displayed in the Chat summarisation panel

To learn more about chat messaging, see 8x8 Work for Dekstop – About messages.

Ability to create group MMS messaging

Note: This feature is only available for usage-based billing customers.

The group messaging feature allows you to create MMS groups to communicate with internal and external numbers.

To create a MMS group:

  1. Click Messages .

  2. Click New > Text Message .

    The Text Message option allows you to chat with multiple internal and external numbers

  3. In the Text Messages window, add the internal and external numbers you want to chat with.

    Note: You must enter at least one external number to create an MMS group.

    Group MMS messages - Start a group with internal and external numbers

  4. Click Ok to create a Group MMS room containing all the specified numbers.

    Note: An MMS group room can only include domestic external numbers from the US or Canada.

    The MMS Group room is automatically created for communication with internal and external numbers

  5. Whenever members are added or removed from the group, a new Group MMS room will be automatically created with the updated participants.

Note: This feature is enabled by default for all customers on usage-based billing. Admins can disable it via the 8x8 Admin Console app by toggling the Disable Group MMS option in the Profile Policies section.

To learn more about how to send and receive messages, see8x8 Work for Dekstop – About messages.

Other enhancements

  • Improved accessibility for screen readers in areas like Messaging and General.

What's new in the 8x8 Work for Desktop/Web 8.19 users?

In this 8x8 Work for Desktop 8.19 release, we introduced the following enhancements:

  • Improved accessibility for screen readers in areas like Call Control and General.

For details on features introduced prior to this release, see our list of previous releases.