Note: Version 7.22 of 8x8 Work for Desktop is currently available to all users. If you are a Beta user with access to a more recent version of 8x8 Work for Desktop, see what's new for Beta users of the app!

What is new in the 8x8 Work for Desktop version 7.22 release?

We are introducing the following enhancements and changes in 8x8 Work for Desktop 7.22 release:

 

New chat option available on the call card for internal calls

You can now initiate a chat with the person on the call directly from the call card by clicking the Chat icon. This option allows you to quickly chat with a caller/callee without having to navigate to the Messages tab.

Note: The chat icon displays on the call card for internal contact calls only after the call is accepted.

Let’s say you receive an internal call from Sam, a logistics colleague who requires the shipping address for one of the company’s clients. To ensure the address is correctly transmitted, you can click the Chat icon to initiate a chat with Sam, and paste the address details directly into the chat panel.

Private room enhancements

To help users communicate more efficiently, we are introducing some enhancements to private rooms.

Ability to view avatars in private rooms

Private rooms now display the avatar for three members in addition to the remaining number of members included in the room. Clicking on the avatars opens the Members window.

Updated label for Add members to private rooms

The option to include members in private rooms from the More Options menu, has been changed from Add members to View/edit members. Use this option to view, add, remove, or contact members of that private room. You can also access the Members window by clicking on the avatars shown in the top right-hand side of the room’s chat panel.

Note: This option is not available for public rooms. Members are added to public rooms by @mentioning them.

To add members to a private room:

  1. Log in to the 8x8 Work for Desktop app.
  2. From the navigation menu, click Messages > Rooms.
  3. Locate the private room you wish to add a member to, or create a new private room.

  4. Click the avatars of the members already added to the room.

    OR

    ClickMore Options, and from the drop-down list select View/edit members.

  5. In the window that opens, type the name(s) of the person(s) you want to add to the room.
  6. Click Save.

Ability to access quick actions from the Members window

You can now easily contact/delete a member of a private room directly from the Members window using the quick actions icons. Hover over the member to view the quick actions available for that contact.

You can access this window by selecting Messages > Rooms > More Options > View/edit members .

Ability to view the contact info card from the Members window

To aid user accessibility, from the Members window you can also:

  • View the current status of the avatar of each member of the private room.
  • View the contact info card when clicking the avatar.

Enhanced Room details option

The Room details panel has been converted to a window. You can use the revamped Room details window to edit a room’s name. All members of a room can edit a room’s name.

To change a room name:

  1. From the navigation menu, click Messages > Rooms.
  2. Select the room you want to edit.
  3. ClickMore Options, and from the drop-down list select Room details.
    The Room details window opens.
  4. In the Room name field, type the new name for the room.
  5. Click Save.

The system registers the name change and lists the person that made the change. An email is also sent to the members of the room to notify them of the change.

Note: The room type—private or public—cannot be changed after it is created.

What is new in the 8x8 Work for Desktop version 7.21 release?

We are introducing the following enhancements and changes in 8x8 Work for Desktop 7.21 release:

  • Ability to drag and drop the active call card over the app screen
  • Updated IU labels for Call Queues/Ring Groups
  • Ability to access the Network Diagnostic tool from 8x8 Work for Desktop
  • “Unable to connect to phone service” banner

Ability to drag and drop the active call card over the app screen

8x8 Work for Desktop now supports drag and drop for the active call card. When a call is accepted, and the Calls tab in the app is not in focus, you can move the call card to a more convenient location on the screen.

Note: On the web application, you can drag and drop the call card anywhere within the browser window.

On the desktop application, you can:

  • Drag and drop the call card anywhere on the screen, within the app screen or over other apps.
  • Pin/unpin the call card. Click from the upper left-hand side of the call card to ensure the call card always displays on top of your active applications on the screen. Click again to unpin it.

Note: You can move the call card to a different position even when pinned. The call card continues to display where pinned until you unpin it.

Updated IU labels for Call Queues/Ring Group UI

While on the Calls or Missed tab, the call logs now display the specific icon for the Call Queues and Ring Groups calls.

For the incoming calls from Call Queues and Ring Group, the labels related to them now display the name of the Call Queue/Ring Group instead of the ‘8x8 Work’.

Ability to access the Network Diagnostic tool from 8x8 Work for Desktop

Let’s say you want to run diagnostics for the network and connectivity to 8x8 data centers and to generate logs to support troubleshooting and issues that might occur. You now can access the Network Diagnostic tool directly from the 8x8 Work for Desktop app.

Notes:
- The tool requires additional ports to be allowed outboard only; for more details, see X-series technical requirement.
- Disconnect from any active VPN connection before proceeding testing.

To access the Network Diagnostic tool:

  1. From the 8x8 Work for Desktop login screen, trigger the main menu:

    • For Windows: Press the Alt key to open the main menu.
    • For Mac: The main menu displays by default.
  2. On the Help menu, click Help > Network Utility Tool to activate the utility.

Note: Before activating the Network Utility Tool, first you need to obtain an activation key, then you need to disconnect any active VPN connection.

To activate the Network Utility tool:

  1. In the Network Utility Tool screen, enter the following data:

    • Activation Key: Enter the activation key provided by the 8x8 engineers.
    • Company: Enter your company name. Avoid using spaces or underscores.
    • Site Identifier: (Optional) If you use the same activation key and company name at different locations, use the Site Identifier field to differentiate the results based on the details you send.

  2. Note: The activation key and company name are case sensitive as they form a unique combination.

  3. Click Verify.

  4. Click Start test to run the test. The test will take about 20-30 minutes to run.

  5. Optional: You can stop the test anytime, by clicking Stop test.

  6. When the test is completed, the logs are automatically downloaded to the 8x8 team.

  7. Optional: You can manually download these logs, by clicking Download Log File and save it on your computer. Now you can see the results of the test anytime.

Now you can see the results of the test anytime.

To learn more about how to use the Network Utility tool and how to read the results, click here.

“Unable to connect to phone service” banner

When 8x8 Work for Desktop cannot connect to phone service, you are notified via a banner displayed at the top of the application. Click the Learn more link in the banner to open the 8x8 Work SIP Error Codes Overview support page, which contains troubleshooting tips for common error codes.


For details on features introduced prior to this release, see our list of previous releases.