What's new in the 8x8 Work for Desktop 8.10 release?

In this release of 8x8 Work for Desktop, we are introducing the following enhancements:

Enhanced Internal Caller Identification

You can now configure 8x8 Work for Desktop to automatically search for additional information on internal callers through internal service desk tools and directories. For example, if your organization uses an application to track internal calls between departments, you can enter the application's URL in 8x8 Work for Desktop to activate the call info pop-up for internal calls. This pop-up displays information about the caller such as their name, department, extension, and other details provided by internal service desk tools and directories.

To set up caller info pop-up:

  1. Go to Settings > Caller info pop-up.
  2. Enter the search URL of your internal tool to search for an internal caller.
  3. Toggle on Pop-up also for internal calls.

Note: The 8x8 caller extension number replaces the <%%CallerNumber%%> macro in the URL search string.

Enhanced Voicemail log details

In the Voicemails tab, you can find a detailed voicemail log by hovering over the log. Check details such as the phone number, date, start time, and duration of the specific voicemail in the tooltip, select, and copy-paste them for tracking purposes.

Other enhancements

  • Improved accessibility for screen readers in areas like calls, notifications, lists, and contact cards.
  • Users can mention themselves in a message, which creates a link that others can follow and clearly indicates who they are.

What's new in the 8x8 Work for Desktop 8.9 release?

In this release of 8x8 Work for Desktop, we are introducing the following enhancements:

Ability to delete an old voicemail greeting recording

In this release, we are introducing the option to delete an old voicemail greeting recording. Use your voicemail greetings to greet callers for leaving voicemails while you are away. You can now delete an outdated greeting, and record a new one if you:

  1. Go to Settings > Voicemail.

  2. Click on the drop-down menu under Current from either External or Internal greeting.

  3. Hover over the greeting recording that you want to delete and click on the bin icon to permanently delete it.

    Note: You can only delete old voicemail greetings which are not in use under External or Internal greeting. If you want to delete a greeting in use, you have to record a new one first.

Accessibility enhancements in the app

The profile menu, search, call control, and general lists areas are now accessible. The screen readers can now focus and easily read the information.

Other enhancements

  • Ability to control startup sound - The user can now toggle on/off the App startup sound from Settings > Notifications > Advanced settings.

  • Country specific ringback tone - Once you place a call, you hear a specific ringback tone while waiting for a call to be answered. Each country has a distinct ringback tone.


For details on features introduced prior to this release, see our list of previous releases.