Important! Mandatory Multi-Factor Authentication (MFA)
To strengthen account security and meet industry compliance standards, MFA will become mandatory for all users using 8x8 Authentication.
- Enforcement window: MFA will be enforced between February 1 and March 31, 2026.
- Action required: Set up MFA before enforcement begins.
- For detailed setup instruction, see 8x8 Admin Console - Set up 8x8 Authentication: Multi-Factor Authentication.

What's new in the 8x8 Work for Desktop/Web 8.31 release?

The 8x8 Work for Desktop 8.31 release introduces enhancements focused on productivity, usability, accessibility, and security across desktop and web experiences.

Highlights

Enhanced private rooms membership experience

Adding members to private rooms is now clearer and more intuitive. The Add members dialog provides improved visibility into membership status, helping prevent duplicate additions.

What’s new

  • Existing members are labeled Already a member or Selected and shown as disabled in the search.
  • Hovering over existing or selected members shows a not-allowed cursor for clarity.
  • Selected users appear in a Selected group before saving.
  • Avoid duplicate member additions with improved visual feedback throughout the selection process

Private room: The dialog for searching members to add to a private room now displays user results, clearly indicating which users are already selected or are currently members (preventing them from being added again). Cancel and Save buttons appear at the bottom Private room - Members dialog showing a search field and a Selected section displayed already selected memebrs; a Current members section displays existing room members, with Cancel and Save buttons at the bottom

To learn more about chat rooms, see Use Team Messaging.

Various enhancements and fixes

  • Correction to the Flip Call banner display issue.
  • Various performance and stability enhancements have been made to improve reliability and ensure a more seamless user experience.

What's new in the 8x8 Work for Desktop/Web 8.30 release?

The 8.30 release introduces key enhancements focused on accessibility, usability, and security. Below are the highlights:

Enhanced badge colors for better accessibility

Badge colors for unread messages and mentions have been updated to meet WCAG contrast standards.

  • Previous colors had low visibility for users with visual impairments.
  • The new color scheme enhances readability in both light and dark modes.
  • Improves clarity for users with color vision deficiencies.

Side-by-side comparison of light and dark themes showing updated badge colors that improve visibility of unread activity in Rooms and Conversations

Enhanced message options accessibility

We have improved message interaction for keyboard and screen reader users.

  • Before: Message actions were hidden behind a menu, requiring extra clicks.
  • Now: Common message actions (reply, mark as unread, copy, etc.) are visible on hover.
  • This reduces navigation steps and improves accessibility.

Message showing reaction options and the hover menu with quick actions

Smarter Google account sync notification

To reduce confusion and ensure seamless syncing of Google contacts:

  • Users will now see a clear in-app alert when their Google account connection expires.
  • Prompted to log in again to restore contact syncing without delay.
  • Prevents outdated contacts from causing disruptions.

Alert banner showing Google account connection expiration and prompting the user to log in again to sync contacts

Improved screen reader support

Screen reader users will now experience smoother navigation in the General area, making the app easier to use and more inclusive.

What's new in the 8x8 Work for Desktop/Web 8.29 release?

The 8.29 release introduces various enhancements and fixes.

Improved Screen Reader Support

Enhanced accessibility in the General section to provide a better experience for users navigating with screen readers.

SMS Fix for Puerto Rico numbers

Resolved an issue that was preventing users from sending SMS messages to Puerto Rico. Messaging now works as expected.

Windows 11 call quality fix

Resolved an issue that affected call quality for users on Windows 11. Calls now perform reliably on supported systems.

For details on features introduced prior to this release, see our list of previous releases.