Important! Mandatory Multi-Factor Authentication (MFA)
To strengthen account security and meet industry compliance standards, MFA will become mandatory for all users using 8x8 Authentication.
- Enforcement window: MFA will be enforced between February 1 and March 31, 2026.
- Action required: Set up MFA before enforcement begins.
- For detailed setup instruction, see 8x8 Admin Console - Set up 8x8 Authentication: Multi-Factor Authentication.

What's new in the 8x8 Work for Desktop/Web 8.34 release?

In this release of 8x8 Work for Desktop, we have introduced the following enhancements:

Benefits

  • Caller ID control from the Dialpad: Switch your outbound caller ID directly from the Dialpad without leaving your call controls.
  • Confidence in AI-assisted messaging: A clear label on AI-generated replies reminds you to review content before sending.

Change the caller ID from the Dialpad

You can now change your outbound Caller ID directly from Dialpad. This allows you to switch numbers quickly without navigating through settings, reducing delays and helping you stay focused during calls.

This is especially useful if you manage multiple business numbers and need to select the correct one before placing a call.

What is Included

  • Enable Caller ID selection in the Dialpad
  • Switch Caller ID directly from the Caller ID list before placing a call

How to switch caller ID without leaving the dialpad:

  1. Go to Profile > Caller settings.
  2. Enable Display Caller ID in Dialpad.
  3. Open the Calls panel and select a number from the Caller ID list in the Dialpad below the dialpad before starting your call.

To learn more, see Select Caller ID: Chance the outbound Caller ID from Dialpad.

Enable Display Caller ID in Dialpad in 8x8 Work for Desktop to show the caller ID on the dialpad when making a call

AI-generated message warning in Allow AI in Chat

  • A new AI generated. Review before sending label has been added to provide better oversight when using AI tools in chat.
  • This alert appears in the chat input area whenever you use the Generate Reply or Rephrase features, reminding you to review the content before sending.
  • The notification clears itself automatically if you modify the text, delete the AI draft, or revert to the Original version.

To learn more about creating expressive messages, see Use IM and SMS messages: Create expressive messages with Compose with AI

AI-generated reply shown in 8x8 Work message composer with prompt to review before sending

Other enhancements and fixes

  • Screen reader users will now experience smoother navigation in the General area, making the app easier to use and more inclusive.

  • UI enhancements. The profile menu and dial pad have been updated to align with the current 8x8 design system:

    • Profile menu. Check boxes for Display Caller ID, Block Caller ID, and Forward Calls have been replaced with toggles.
    • Dialpad. The Dialpad is now smaller and more compact, reducing the amount of screen space it occupies.
  • Fixed the issue where the flip call banner was not displayed in 8x8 Work for Desktop and 8x8 Work for Web when a call was answered via 8x8 Work for Mobile or a desk phone while 8x8 Work for Desktop or 8x8 Work for Web was not yet open.

What's new in the 8x8 Work for Desktop/Web 8.33 release?

This enhancements improves productivity, streamlines the call workflow, and enhances the overall user experience.

The 8x8 Work for Desktop 8.33 release introduces several enhancements focused on chat productivity, usability, accessibility, and security across desktop and web experiences.

In this release, we have introduced the following enhancements:

Enhanced chat experience in 8x8 Work for Desktop

The 8.33 release of 8x8 Work for Desktop introduces four new features that improve how you manage, find, and respond to messages across your conversations: message pinning, reactions, conversation pinning, and Save for Later.

Benefits

  • Faster access to important messages: Pin key messages in a conversation for quick access.
  • Prioritized conversation list: Pin your most-used chats and rooms at the top of your conversation list for quick access.
  • Private message bookmarking: Save any message privately for later review without notifying others.
  • Expressive, lightweight responses: React to messages with emojis for quick, clutter-free responses.

Pin important messages in a conversation so everyone can find them again quickly. Pinned messages appear in a dedicated side panel, visible to all participants. To open the panel, click Pinned messages at the top of the conversation.

You can pin messages containing text, links, or files. Anyone in the conversation can pin and unpin messages at any time.

To learn more, see Pin messages in the conversation for the whole team

Pin a message to save it; pinned messages display in the side panel for quick access

You can now pin your most important chats and rooms to the top of your Conversations list in a new Pinned section. This works across the All, Messages, and Rooms tabs. Unread pinned conversations show up first, and your pins are kept in sync across all your devices.

To learn more, see Pin conversation for quick access.

Pin a conversation in 8x8 Work via context menu, with confirmation message and updated Pinned list

Save messages privately for later reference. Only you can see your saved messages. Find them by clicking Saved messages at the top of the Conversations panel. Saved messages are highlighted in the conversation for easy reference.

You can save up to 100 messages across all conversation types. Your saved messages sync across all your devices.

To learn more, see Save private message for later.

Save a message for later in 8x8 Work via the message context menu; saved messages appear highlighted in the conversation

Quickly react to any message with an emoji using a single click. Hover over the message to see a quick-reaction bar with your most-used emojis and access the full emoji picker. You can add one active reaction per message and modify or remove it at any time.

To learn more, see React to messages with emojis.

React to a message using the quick-reaction bar or emoji picker with categorized and frequently used options

To learn more about chat features, see Use enhanced chat features in 8x8 Work for Desktop

Control Google Contacts sync in 8x8 Work

  • New sync control option: A Sync Other Google Contacts toggle has been added to the 8x8 Admin Console under Work Apps Settings > Contacts settings.
  • Selective contact sync: You can now choose to sync only your personal Google contacts or all Google contacts, which includes the Company Directory and contacts from other categories.
  • Default behavior preserved: the setting is enabled by default to maintain existing sync behavior for current users.

To learn more, see 8x8 Admin Console Work Apps Settings: Customize default values for 8x8 Work apps

Enabling Sync Other Google Contacts toggle in 8x8 Admin Console Work Apps Settings Contacts section

Other enhancements

  • Improved chat hiding behavior: A clearer confirmation experience when hiding conversations helps prevent accidental loss of chats.

    • Confirmation dialog: A dialog appears before hiding a conversation, explaining that the chat will be removed from the main list and will only be accessible by search. Users can confirm to hide or cancel.
    • Undo option: An immediate Undo option allows users to restore a hidden conversation.
  • Navigation update: The Messages tab is now renamed to Conversations for improved clarity.

What's new in the 8x8 Work for Desktop/Web 8.32 release?

The 8x8 Work for Desktop 8.32 release introduces enhancements focused on productivity, usability, accessibility, and security across desktop and web experiences.

Control DID visibility

Administrators can now control whether users can view their Direct Inward Dialing (DID) numbers in 8x8 Work applications.

Note: This setting is available in Work Apps Settings in the 8x8 Admin Console and now applies to 8x8 Work for Desktop, Web, and Mobile apps. Previously, this setting applied only to 8x8 Work for Mobile -Android.

What changed

  • Previously: DID visibility control was available only in 8x8 Work for Mobile (Android).
  • Now This setting applies to 8x8 Work for Desktop, Web, and Mobile (Android) apps.

Benefits

  • Improved routing: Prevent bypassing standard call flows
  • Better reporting: Ensure consistent call tracking
  • Centralized control: Manage visibility across all 8x8 Work apps
  • Enhanced compliance: Reduce exposure of personal contact numbers

For more details on how to control DID visibility, see 8x8 Admin Console — Configure Work apps settings.

8x8 Work for Desktop interface showing user profile and contact details with DID information hidden, based on on DID visibility settings

Default private chat rooms

To enhance conversation privacy, the default setting for new chat rooms is now private.

Previously, the privacy default was public, which could unintentionally expose sensitive conversations to the entire organization. This update helps ensure that only intended participants have access to chat room content.

What has changed

  • Previously: New chat rooms were public by default.
  • Now: Chat rooms are private unless explicitly set to public.

Benefits

  • Improved privacy: Reduces the risk of exposing sensitive conversations to unintended users.
  • Safer defaults: Ensures only invited members can access chat rooms by default.
  • Consistent experience: Provide safer default behavior across Work apps.

Behavior changes

  • The Make private option is enabled by default.
  • Private rooms are visible only to members.
  • Enabling Make public allows all users in the organization to access the room.

To learn more, see Use team messaging.

8x8 Work for Dekstop Create room dialog showing the default private room setting with options to switch between private and public visibility

Improved Citrix detection in 8x8 Work for Web

Citrix detection in 8x8 Work for Web has been updated to support modern browser permission requirements and ensure reliable WebRTC optimization.

What changed

  • Previously: Citrix detection could fail due to browser permission restrictions.
  • Now: Improved detection and prompts ensure more consistent behavior.

Benefits

  • Improved reliability: Ensures Citrix detection works in modern browsers
  • Better visibility: Provides clear prompts when permissions are required
  • Consistent experience: Maintains calling functionality even if detection fails

Features

  • New Enable Citrix integration setting in the 8x8 Admin Console.
  • Permission prompt to allow local connections for detection.
  • Clear alerts when Citrix runtime is not detected.
  • Continued calling functionality even if detection fails.

For more details, see Citrix detection in 8x8 Work for Web.

Various enhancements and fixes

This release includes additional improvements to integrations, performance and overall user experience.

  • Access company contacts in Microsoft Teams: Corporate contacts are now visible in the Contacts tab of the 8x8 for Microsoft Teams app when the Enable Contacts management in the MS Teams 8x8 Work app setting is enabled in the Work Apps Settings section by an administrator, in the 8x8 Admin Console.
  • Experience faster and more responsive interactions: The message options menu now responds faster, providing a smoother interaction experience.
  • Performance and stability improvements: General enhancements improve reliability and overall application performance across 8x8 Work apps.

For details on features introduced prior to this release, see our list of previous releases.