What's new in the 8x8 Work for Desktop/Web 8.14 release?

In this release, we have introduced the following enhancements:

Introducing the unsafe protocol warning

8x8 Work for Desktop now shows a warning pop-up that alerts users when an unsafe protocol is used to display caller details. Although this pop-up feature is beneficial, an unsafe protocol can potentially compromise the user's computer by accessing the command utility and executing arbitrary commands.

Notes:
- All protocols that do not start with ‘http:’, ‘https:’ or ‘mailito’ are considered unsafe.
- To avoid any security vulnerability, enter only commands approved by your IT administrator in your pop-up.

Caller info-popup warning about unsafe protocol

To learn more about caller info pop-ups, see View caller info pop-up.

Ability to disable startup pop-ups by IT admins

IT administrators can disable startup pop-ups in the 8x8work-config.json configuration file to avoid disruptive startup pop-ups upon opening 8x8 Work for Desktop. This feature benefits customers who engage in remote sessions and frequently clear their user cache.

The IT admins can now disable the following startup pop-ups at the specified locations using the indicated config keys:

{

“app-disable0aauto-showing-product-tour”: true,

“App-disable-sus-popup”: true,

“App-disable-voicemil-greeting-recordiong-popup”; true,

“App-disable-new-audio-saource-popup”: true

}

To learn more about setting system requirements by IT admins, see About system requirements.

Enhanced experience for typing into the dial pad

You can now type extension numbers into the dial-pad without formatting interruptions, ensuring precise input.

Dialpad- typing extension numbers with formatting Dialpad- typing extension numbers without formatting

Ability to mask macro values in the caller info pop-up by IT admins

Admins can now hide the macro values i the caller info pop-up. Only the value of the query parameter called param will be encoded with base64. This feature returns an encoded base64 response for the provided URL.

The admins can set the new configuration for a specific user via the 8x8work-config.json file and for all users through the 8x8 Admin Console’s Work Apps Settings page.

Note: Users cannot change the caller info pop-up value/URL when this configuration is set up.

The example below demonstrates this configuration and its outcome:

Mask macro values in the caller info-popup

To learn more about setting system requirements by IT admins, see About system requirements.

Improved display of phone number used by multiple contacts in active call user interface and call history

To eliminate confusion about the contact name displayed for a phone number used by multiple contacts, the active call interface and call history will only show the phone number, similar to the current practice with the incoming call banner.

To learn more about call logs, see Access call history.

Other enhancements

  • Improved accessibility for Screen Readers in areas like Calls, Contacts, and Call controls.
  • Web Dialer is officially supported in Firefox. To learn how to install the 8x8 Web Dialer Firefox Extension, see Install the 8x8 Web Dialer Firefox Extension.

What's new in the 8x8 Work for Desktop/Web 8.13 release?

In this release, we have introduced the following enhancements:

Ability to use a secondary device to play incoming ringtones for Citrix optimization

In this release, when the Citrix optimization is activated, users can now choose a specific speaker to play the calling sounds and incoming ringtones from the Secondary ring source list. The speaker device may differ from the microphone device.

To learn how to set up a specific speaker for incoming ringtones, see Set up a secondary ring source.

Secondary device to play incoming ringtones for Citriix optimization

Other enhancements & fixes

  • Improved accessibility for screen readers in areas like calls and call control always displayed on top.
  • The upload and download sounds are now disabled if the user is on an active call or meeting.
  • Fixed - first name field is populated with the phone number when you add a new personal contact from call logs.
  • Fixed - inbound calls get declined with Poly BT600 headset.

What's new in the 8x8 Work for Desktop/Web 8.12 release?

In this release, we have introduced the following enhancements:

Improved ability to search for caller additional information set in Info Pop-up URL

The Caller info pop-up feature now supports new macros and is also available for transferred calls.

You can now additionally pass in the Caller Info pop-up URL the username, or/and extension of the signed-in user getting the call by adding the %%Username%%, or/and %%Extension%% macros. The search for information set in the macros is also performed for warm transfers, not only for direct calls.

In the Caller Info Pop-up section of your 8x8 Work for Desktop settings, you can customize the information returned in your browser when someone calls you based on who answered the call. When a call comes in, 8x8 Work opens the app or web page specified in the URL and replaces the macros with the relevant call and user information. The macros search is based on what you've set in the Caller Info Pop-up field.

You can use any of the following macros to get the information you need in your browser when someone calls you:

  • %%CallerNumber%%
  • %%CalleeNumber%%
  • %%UserName%%
  • %%Extension%%

For example, to display information from a Google search about the caller’s username and extension, add the <%%Username%%> and <%%Extension%%> macos in your URL:https://www. google.com/search?q=%%Username%%&q=%%Extension%%.

To learn more about setting up a caller/callee info pop-up, see the 8x8 Work for Desktop—View call info pop-up topic.

caller-info-popup-macros

Enhanced settings in caller info pop-up for warm transfer

You now can choose to have external callers automatically searched after completing a warm transfer.

To get information about the external caller after completing a warm transfer:

  1. Go to Settings > Caller info pop-up.
  2. In the App or web URL for caller info pop-up box, enter the URL with the desired macros to display information from a Google search using the username and extension (%%UserName%% and %%Extention%%).
  3. Enable the new settings by switching ON the Pop-up also for warm transfers toggle.

    Set up caller/collee info pop-up for warm transfer

  4. You are now ready to receive and transfer a warm call and get the information in the browser. After you transfer the call, in the app or web page specified in the URL, you can see the relevant call and user information based on what you've set in the Caller Info Pop-up field.

    To learn more about setting up a caller/callee info pop-up, see the 8x8 Work for Desktop—View call info pop-up topic.

Ability to select different ringtones for internal, external, and group calls

You can now select different ringtones for incoming internal, external, and group calls.

Note: The new sound selection is available only for the Modern sound theme.

Go to Notifications > Sound theme and set up your ringtone from the list.

To customize the incoming calls:

  1. Go to Settings > Notifications.
  2. Under Sound theme, select the Modern option.
  3. Set up your ringtone to customize the incoming calls from the appropriate list: Incoming internal calls, Incoming external calls, Incoming ring group or call queue calls, or/and General notification.

To learn more about how to set up ringtones, see 8x8 Work for Desktop—Set up notifications.

Improved support for Integrated Call Control through Web Human Interface Device

8x8 Work now supports advanced call control on all the devices supported by Web Human Interface Device (HID).

Note: Built-in call control (answer, end call, and toggle mute) browser support is available on Chrome OS, Linux, macOS, and Windows. Select one of the available HIDs to enable this capability in your browser. If you want to select a different device, turn the toggle on and off again.

WebHID integration allows you to control your calls without using a vendor-specific headset application, ensuring any WebHID is supported by 8x8 Work. That means the call control events, such as answer, hangup, volume, and mute, will be synchronized.

To choose the device for advanced control:

  1. Go to Settings > Audio & Video.
  2. Under Speakers, switch ON the Enable built-in call controls toggle, and choose the appropriate HID device for advanced call control.

To learn more about setting up audio and video, see 8x8 Work for Desktop—Set up audio and video.

The ability to override additional app settings to default value by IT admins

IT admins can now override additional app settings to default values. However, they can override only the setting values configured in the Work Apps Settings application.

IT admins can manually create the configuration file 8x8work-config.json and place it in the indicated locations with the indicated config keys. The file must be on a fresh install or uninstall and then re-installed for the app to load it. Otherwise, the configuration will be loaded as set by the user in the app.

The IT admins now can override the following settings:

{

“default-caller-info-popup-url":“https://www.google.com/search?q=%%CallerNumber%%”,

“default-call-control-window”: true,

“default-built-in-call-controls”: true,

“default-time-to-status-away”: 600

“default-toggle-mic-sensitivity”: true,

“default-nose-suppression-level”: 2

“default-toggle-work-start-sound”: true,

“default-ring-group-contact-resolution”: true,

“default-enable-vod-webrtc”: false,

“app-privacy-allow-logs”: true,

“app-privacy-allow-feedback”: true,

“app-privacy-allow-telemetry”: true

}

To learn more about setting default values for some app settings by IT admins, see About system requirements

Other enhancements

  • Improved accessibility for screen readers in areas like calls, general, and call control.
  • Yealink support for integrated Call Control - Users can now use the Yealink headset for advanced call control. By pressing the headset's buttons, they can answer, hang up, or mute calls.
  • Contacts display profile photos imported from Google contacts.

For details on features introduced prior to this release, see our list of previous releases.