Important! Mandatory Multi-Factor Authentication (MFA)
To strengthen account security and meet industry compliance standards, MFA will become mandatory for all users using 8x8 Authentication.
- Enforcement window: MFA will be enforced between February 1 and March 31, 2026.
- Action required: Set up MFA before enforcement begins.
- For detailed setup instruction, see 8x8 Admin Console - Set up 8x8 Authentication: Multi-Factor Authentication.

What's new in the 8x8 Work for Desktop/Web 8.35 release?

This release of 8x8 Work for Desktop and 8x8 Work for Web includes the following enhancements:

Benefits

  • Fewer missed calls: A new setting lets you switch to a larger, more prominent incoming call banner that stays visible across applications, so you can respond faster.
  • Informed conversations before you answer: AI-generated caller summaries appear directly in the incoming call banner, so you understand the reason for a call before picking up.
  • Improved accessibility: Screen reader users now experience smoother navigation in the General area of the app.

Larger incoming call banner

A new setting allows you to switch to a larger incoming call banner across 8x8 Work for Desktop and 8x8 Work for Web. The banner appears automatically when a call arrives and stays visible across multiple applications and monitors, helping you answer faster.

You can choose how you are notified when a call arrives from the Settings > Notifications > Incoming call alert style section:

  • Compact notification (by default): Good for focused environments.
  • Large notification: Ideal for high call volumes or multiple screens.

To learn more, see Place and receive calls: Customize the size of the incoming call banner.

Select Compact or Large incoming call alert style in 8x8 Work for Desktop Notifications settings

AI Studio summary now appears in incoming call banners and during the call

When a call arrives through an AI Receptionist configured in 8x8 AI Studio, an AI-generated summary now appears in the incoming call banner before you answer. The summary includes the caller's intent and key details the AI agent collected during the interaction, such as their account number.

You arrive at every call already informed, without asking the caller to repeat themselves.

After you answer, the summary remains available in the Summary panel next to the active call interface. The summary also travels with the call if it is transferred to another user, a call queue, or a ring group.

To learn more, see Place and receive calls: View the AI Studio summary before answering a call.

AI Summary panel displaying Reception Call Forward context on an incoming call in 8x8 Frontdesk

Other enhancements and fixes

  • Accessibility and stability improvements: Screen reader users now experience smoother navigation in the General area of the app.
  • Bug fixes: Fixed an issue where calls received via a Ring Group or Call Queue were incorrectly ended when answered from a deskphone.

What's new in the 8x8 Work for Desktop/Web 8.34 release?

In this release of 8x8 Work for Desktop, we have introduced the following enhancements:

Benefits

  • Caller ID control from the Dialpad: Switch your outbound caller ID directly from the Dialpad without leaving your call controls.
  • Confidence in AI-assisted messaging: A clear label on AI-generated replies reminds you to review content before sending.

Change the caller ID from the Dialpad

You can now change your outbound Caller ID directly from Dialpad. This allows you to switch numbers quickly without navigating through settings, reducing delays and helping you stay focused during calls.

This is especially useful if you manage multiple business numbers and need to select the correct one before placing a call.

What is Included

  • Enable Caller ID selection in the Dialpad
  • Switch Caller ID directly from the Caller ID list before placing a call

How to switch caller ID without leaving the dialpad:

  1. Go to Profile > Caller settings.
  2. Enable Display Caller ID in Dialpad.
  3. Open the Calls panel and select a number from the Caller ID list in the Dialpad below the dialpad before starting your call.

To learn more, see Select Caller ID: Chance the outbound Caller ID from Dialpad.

Enable Display Caller ID in Dialpad in 8x8 Work for Desktop to show the caller ID on the dialpad when making a call

AI-generated message warning in Allow AI in Chat

  • A new AI generated. Review before sending label has been added to provide better oversight when using AI tools in chat.
  • This alert appears in the chat input area whenever you use the Generate Reply or Rephrase features, reminding you to review the content before sending.
  • The notification clears itself automatically if you modify the text, delete the AI draft, or revert to the Original version.

To learn more about creating expressive messages, see Use IM and SMS messages: Create expressive messages with Compose with AI

AI-generated reply shown in 8x8 Work message composer with prompt to review before sending

Other enhancements and fixes

  • Screen reader users will now experience smoother navigation in the General area, making the app easier to use and more inclusive.

  • UI enhancements. The profile menu and dial pad have been updated to align with the current 8x8 design system:

    • Profile menu. Check boxes for Display Caller ID, Block Caller ID, and Forward Calls have been replaced with toggles.
    • Dialpad. The Dialpad is now smaller and more compact, reducing the amount of screen space it occupies.
  • Fixed the issue where the flip call banner was not displayed in 8x8 Work for Desktop and 8x8 Work for Web when a call was answered via 8x8 Work for Mobile or a desk phone while 8x8 Work for Desktop or 8x8 Work for Web was not yet open.

What's new in the 8x8 Work for Desktop/Web 8.33 release?

This enhancements improves productivity, streamlines the call workflow, and enhances the overall user experience.

The 8x8 Work for Desktop 8.33 release introduces several enhancements focused on chat productivity, usability, accessibility, and security across desktop and web experiences.

In this release, we have introduced the following enhancements:

Enhanced chat experience in 8x8 Work for Desktop

The 8.33 release of 8x8 Work for Desktop introduces four new features that improve how you manage, find, and respond to messages across your conversations: message pinning, reactions, conversation pinning, and Save for Later.

Benefits

  • Faster access to important messages: Pin key messages in a conversation for quick access.
  • Prioritized conversation list: Pin your most-used chats and rooms at the top of your conversation list for quick access.
  • Private message bookmarking: Save any message privately for later review without notifying others.
  • Expressive, lightweight responses: React to messages with emojis for quick, clutter-free responses.

Pin important messages in a conversation so everyone can find them again quickly. Pinned messages appear in a dedicated side panel, visible to all participants. To open the panel, click Pinned messages at the top of the conversation.

You can pin messages containing text, links, or files. Anyone in the conversation can pin and unpin messages at any time.

To learn more, see Pin messages in the conversation for the whole team

Pin a message to save it; pinned messages display in the side panel for quick access

You can now pin your most important chats and rooms to the top of your Conversations list in a new Pinned section. This works across the All, Messages, and Rooms tabs. Unread pinned conversations show up first, and your pins are kept in sync across all your devices.

To learn more, see Pin conversation for quick access.

Pin a conversation in 8x8 Work via context menu, with confirmation message and updated Pinned list

Save messages privately for later reference. Only you can see your saved messages. Find them by clicking Saved messages at the top of the Conversations panel. Saved messages are highlighted in the conversation for easy reference.

You can save up to 100 messages across all conversation types. Your saved messages sync across all your devices.

To learn more, see Save private message for later.

Save a message for later in 8x8 Work via the message context menu; saved messages appear highlighted in the conversation

Quickly react to any message with an emoji using a single click. Hover over the message to see a quick-reaction bar with your most-used emojis and access the full emoji picker. You can add one active reaction per message and modify or remove it at any time.

To learn more, see React to messages with emojis.

React to a message using the quick-reaction bar or emoji picker with categorized and frequently used options

To learn more about chat features, see Use enhanced chat features in 8x8 Work for Desktop

Control Google Contacts sync in 8x8 Work

  • New sync control option: A Sync Other Google Contacts toggle has been added to the 8x8 Admin Console under Work Apps Settings > Contacts settings.
  • Selective contact sync: You can now choose to sync only your personal Google contacts or all Google contacts, which includes the Company Directory and contacts from other categories.
  • Default behavior preserved: the setting is enabled by default to maintain existing sync behavior for current users.

To learn more, see 8x8 Admin Console Work Apps Settings: Customize default values for 8x8 Work apps

Enabling Sync Other Google Contacts toggle in 8x8 Admin Console Work Apps Settings Contacts section

Other enhancements

  • Improved chat hiding behavior: A clearer confirmation experience when hiding conversations helps prevent accidental loss of chats.

    • Confirmation dialog: A dialog appears before hiding a conversation, explaining that the chat will be removed from the main list and will only be accessible by search. Users can confirm to hide or cancel.
    • Undo option: An immediate Undo option allows users to restore a hidden conversation.
  • Navigation update: The Messages tab is now renamed to Conversations for improved clarity.

For details on features introduced prior to this release, see our list of previous releases.