What's new in the 8x8 Work for Desktop/Web 8.12 release?

In this release, we have introduced the following enhancements:

Improved ability to search for caller additional information set in Info Pop-up URL

The Caller info pop-up feature now supports new macros and is also available for transferred calls.

You can now additionally pass in the Caller Info pop-up URL the username, or/and extension of the signed-in user getting the call by adding the %%Username%%, or/and %%Extension%% macros. The search for information set in the macros is also performed for warm transfers, not only for direct calls.

In the Caller Info Pop-up section of your 8x8 Work for Desktop settings, you can customize the information returned in your browser when someone calls you based on who answered the call. When a call comes in, 8x8 Work opens the app or web page specified in the URL and replaces the macros with the relevant call and user information. The macros search is based on what you've set in the Caller Info Pop-up field.

You can use any of the following macros to get the information you need in your browser when someone calls you:

  • %%CallerNumber%%
  • %%CalleeNumber%%
  • %%UserName%%
  • %%Extension%%

For example, to display information from a Google search about the caller’s username and extension, add the <%%Username%%> and <%%Extension%%> macos in your URL:https://www. google.com/search?q=%%Username%%&q=%%Extension%%.

To learn more about setting up a caller/callee info pop-up, see the 8x8 Work for Desktop—View call info pop-up topic.

Enhanced settings in caller info pop-up for warm transfer

You now can choose to have external callers automatically searched after completing a warm transfer.

To get information about the external caller after completing a warm transfer:

  1. Go to Settings > Caller info pop-up.
  2. In the App or web URL for caller info pop-up box, enter the URL with the desired macros to display information from a Google search using the username and extension (%%UserName%% and %%Extention%%).

  3. Enable the new settings by switching ON the Pop-up also for warm transfers toggle.

  4. You are now ready to receive and transfer a warm call and get the information in the browser. After you transfer the call, in the app or web page specified in the URL, you can see the relevant call and user information based on what you've set in the Caller Info Pop-up field.

    To learn more about setting up a caller/callee info pop-up, see the 8x8 Work for Desktop—View call info pop-up topic.

Ability to select different ringtones for internal, external, and group calls

You can now select different ringtones for incoming internal, external, and group calls.

Note: The new sound selection is available only for the Modern sound theme.

Go to Notifications > Sound theme and set up your ringtone from the list.

To customize the incoming calls:

  1. Go to Settings > Notifications.
  2. Under Sound theme, select the Modern option.
  3. Set up your ringtone to customize the incoming calls from the appropriate list: Incoming internal calls, Incoming external calls, Incoming ring group or call queue calls, or/and General notification.

To learn more about how to set up ringtones, see 8x8 Work for Desktop—Set up notifications.

Improved support for Integrated Call Control through Web Human Interface Device

8x8 Work now supports advanced call control on all the devices supported by Web Human Interface Device (HID).

Note: Built-in call control (answer, end call, and toggle mute) browser support is available on Chrome OS, Linux, macOS, and Windows. Select one of the available HIDs to enable this capability in your browser. If you want to select a different device, turn the toggle on and off again.

WebHID integration allows you to control your calls without using a vendor-specific headset application, ensuring any WebHID is supported by 8x8 Work. That means the call control events, such as answer, hangup, volume, and mute, will be synchronized.

To choose the device for advanced control:

  1. Go to Settings > Audio & Video.
  2. Under Speakers, switch ON the Enable built-in call controls toggle, and choose the appropriate HID device for advanced call control.

To learn more about setting up audio and video, see 8x8 Work for Desktop—Set up audio and video.

The ability to override additional app settings to default value by IT admins

IT admins can now override additional app settings to default values. However, they can override only the setting values configured in the Work Apps Settings application.

IT admins can manually create the configuration file 8x8work-config.json and place it in the indicated locations with the indicated config keys. The file must be on a fresh install or uninstall and then re-installed for the app to load it. Otherwise, the configuration will be loaded as set by the user in the app.

The IT admins now can override the following settings:

{

“default-caller-info-popup-url":“https://www.google.com/search?q=%%CallerNumber%%”,

“default-call-control-window”: true,

“default-built-in-call-controls”: true,

“default-time-to-status-away”: 600

“default-toggle-mic-sensitivity”: true,

“default-nose-suppression-level”: 2

“default-toggle-work-start-sound”: true,

“default-ring-group-contact-resolution”: true,

“default-enable-vod-webrtc”: false,

“app-privacy-allow-logs”: true,

“app-privacy-allow-feedback”: true,

“app-privacy-allow-telemetry”: true

}

To learn more about setting default values for some app settings by IT admins, see About system requirements

Other enhancements

  • Improved accessibility for screen readers in areas like calls, general, and call control.
  • Yealink support for integrated Call Control - Users can now use the Yealink headset for advanced call control. By pressing the headset's buttons, they can answer, hang up, or mute calls.
  • Contacts display profile photos imported from Google contacts.

What's new in the 8x8 Work for Desktop 8.11 release?

In this release of 8x8 Work for Desktop, we are introducing the following enhancements:

Import contacts from Salesforce

You can now import up to 10000 Contacts from Salesforce into 8x8 Work for Desktop. For example, if you want to reach out to your customers via phone and avoid manually dialing each number you can import contacts via the Sales Workspace integration and you have all your contacts available under Contacts in the 8x8 Work app.

To import contacts from Salesforce:

  1. Go to Settings > Sales & Account Workspace.
  2. Toggle on Switch to basic Salesforce Contacts integration.
  3. Your Salesforce Contacts will be imported into the 8x8 Work app local storage and you can access them on the Contacts page.

Other enhancements

  • Improved accessibility for screen readers in areas like calls and call controls.
  • Enhanced call details tooltip - The tooltip displays the company name for callers saved in Contacts, along with company name data.
  • Optimized search during an incoming call while the app is in Compact mode.
  • Call forwarding now displays the recipient's full Direct Inward Dialing (DID) when you choose to route calls to another user from another PBX.

For details on features introduced prior to this release, see our list of previous releases.