You are here: Set up Line Keys (Power Keys) > Configure Sidecars

Configure Sidecars

A sidecar is a phone accessory device that attaches to a business desk phone for advanced call handling capabilities. Sidecars simplify monitoring of large number of contacts and management of a high volume of concurrent calls. Using the Polycom VVX Expansion Modules known as sidecars, a desk phone can handle additional Busy Lamp Field (BLF) keys and Speed Dial keys. With sidecars, you can accept, screen, dispatch, and monitor calls and reduce the number of lost customer calls, shorten transaction times, and increase the accuracy of call routing.

8x8 Supports 28-key color display sidecar with a color display of assigned keys. We also support a 40-key paper label sidecar that requires a paper label of assigned keys. The supported sidecars are compatible with Polycom VVX 300/310, VVX 400/410, VVX 500, and VVX 600. See the complete list of 8x8 phones supporting Line Keys.

Features

Set up Sidecars

You can add a device that supports Sidecars, activate the device, and set up Sidecars via the Users page.

To configure Sidecars:

  1. Go to Home > Users.
  2. Edit or create a user. See how to Add VO Users.
  3. Under Voice Basic Settings, select a Device model that support Line Keys, and activate the device.
    The option to configure line keys appears next to the device.

    Note: The link only appears for devices that support Line Keys, such as VVX 300. Please refer to the list of 8x8 supported phones.

  4. In the Phone keys plan window, click +Add a sidecar.
  5. Start adding BLF and Speed dial keys in the sidecar. You can add up to 28 BLF or Speed Dial keys on each page. However, for better performance, we recommend you not to add more than 50 BLFs per user.
  6. Save your changes.
  7. To delete an existing sidecar, click x next to the sidecar.
    8x8 Supports 28-key color display sidecar with a color display of assigned keys. We also support a 40-key paper label sidecar that requires a paper label of assigned keys. For information on how to print a paper label, refer to the FAQ questions: How do I generate line key information for 40-key sidecars?

Edit Sidecars

You can add, edit or delete Sidecars from the Users or Devices pages.

To edit Sidecars from the Users page:

  1. Go to Home > Users.
  2. While editing a user, go to Voice Basic Settings > Device model > Line key configuration.
  3. Make the required changes and click Save.

To edit Sidecars from the Devices page:

  1. For a quick and easy access to the Line Key configuration page, go to Home > Devices.
  2. Find an activated device that supports Line Keys and is assigned to one. Click View device report.
  3. Click next to the device that is configured with Line Keys

 


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