The 8x8 Contact Center Customer Experience application allows
- Recent Calls: Search for the past and recent call details in real time based on the date range filter. Get to know the path taken by each call from entry to exit.
- Dominant Paths: Learn about the top ten dominant paths taken by callers in IVR, accompanied by visual representation.
- IVR Metrics: Displays graphical metrics of the IVR path taken by all calls entering your contact center and drills down the IVR path taken during the specified time period.
- Post Call Survey: Access and analyze the Post Call Survey results processed by 8x8 Contact Center Customer Experience.
Customer Experience can be accessed via 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.. Go to Customer Experience to see the dashboards.