Log In to 8x8 Analytics for Contact Center

You must be a supervisor in a 8x8 Contact Center tenant to log in to 8x8 Analytics for Contact Center.

For stand-alone users:

  1. To log in, use the appropriate link based on your tenant location:
  2. At the prompt, enter your username and password.
    Your username is [email protected] (for example, [email protected]).
  3. Click Login.
    The Analytics application launches.

For Unified Login users:

  1. To log in, use the appropriate link based on your tenant location:
  2. At the prompt, enter your username and password.
    Your username is [email protected] (for example, [email protected]).
  3. Click Login.
    The Analytics application launches.

Know the Interface

When the application launches, you will see a navigation menu on the left and a data panel on the right. When you log in the first time, you can access a readily available dashboard—Contact Center Overview Dashboard. You are now ready to create your first dashboard.

On the left, you have two Navigation Menu items: