What's new in the 8x8 Frontdesk 8.0 release?
In this release of 8x8 Frontdesk, we are introducing an enhancement to adding a ring group, call queue, and auto attendant to Favorites. Prior to this release, while adding a ring group, call queue, and auto attendant to Favorites, all admin accounts were added to the Favorites list because they all shared the same contact ID.
In the 8x8 Frontdesk 8.0 release, adding a ring group, call queue, and auto attendant to Favorites, adds only the group/queue to the Favorites list. This enhancement helps you browse through your Favorites more efficiently.
Let's say that as an active member of the Support call queue which consists of ten agents, you add the queue to your Favorites for quick access. With the new enhancement, only the call queue gets added to the favorites leaving out the admin members of the call queue, thus keeping the list concise.
Important: This enhancement only applies to new groups/queues added to Favorites. Favorites added before the 8.0 release will remain as is.
What's new in the 8x8 Frontdesk 7.26 release?
In this release, we are introducing minor bug fixes.
For details on features introduced prior to this release, see our list of previous releases.
