What's new in the 8x8 Frontdesk 8.8 release?

In this release of 8x8 Frontdesk, we are introducing the following enhancements:

Enhanced themes in the app

You now have the option to change the app theme according to your preferences. You can ‘Use OS settings’ to switch themes based on your OS, or go with the light or dark one.

To change the 8x8 Frontdesk app theme:

  1. Go to Settings > General > Themes.
  2. Select your favorite there out of Light, Dark or have the theme based on the Operating System.

Enhanced new Success Center button

In this release, a new Success Center button is available in the navigation menu, which offers easier access to what you need to successfully achieve your goals in the 8x8 Work for Desktop app.

Here you can access relevant training courses & videos, see the What’s new section, Open a support case or suggest improvements by sending feedback on the app capabilities.

Enhanced call logs

In the Calls navigation menu you can find a detailed call log entry by hovering over a call log. There you see complete details such as: name, phone number, type of call, date, time, duration and extension of the specific call in the tooltip and you can copy paste the information for tracking purposes.

Other enhancements

  • Accessibility improvements for Screen Readers in the Call tab area.
  • New localized app areas such as: Sign-in, Chat, Audio & Video device selection, etc.

  • Dark mode enhancements for chats, rooms or text conversations.

What's new in the 8x8 Frontdesk 8.7 release?

In this release of 8x8 Frontdesk, we introduced a minor bug fix.

For details on features introduced prior to this release, see our list of previous releases.