Manage queues on desktop/web

Your 8x8 XF Workspace supervisor has assigned you to one or more queues. The customer calls get routed via these queues to you. As a member of the queue, both the queue status and your status determine if you can receive a queued call or not. For example, If you are on Do not disturb status, you will not be offered a queued call, or if you have disabled queues, similarly you won’t be offered calls from the disabled queues even if your user status is Available. My assigned queues lists the queues that are assigned to the 8x8 XF Workspace users, grouped by media like inbound and outbound (for IVR callbacks).

To view queue details:

  1. Log in to 8x8 Work for Desktop/Web.

  2. From the navigation menu click My Assigned Queues .

  3. View the assigned queues, or search for the queues that are available to you.

  4. Select the desired phone queues to assign them to yourself.

  5. Click Confirm selections and continue to work.

    Note: If there are no queues displayed, select Filter , then check the box to enable the desired media queue and its current status.