Previous releases

In this release of 8x8 Frontdesk, we introduced minor bug fixes.

In this release of 8x8 Frontdesk, we introduced minor bug fixes.

The 8x8 Frontdesk 8.28 release introduces new enhancements that improve messaging, accessibility, and call handling flexibility.

Enhanced Column Customization in 8x8 Frontdesk

8x8 Frontdesk now supports individual column customization for each filter tab, allowing you to:

• Configure column visibility separately for each filter
• Tailor column views for different workflows or data needs

Previously, 8x8 Frontdesk offered numerous columns, but not all were relevant depending on the type of contacts being viewed. Users had to work with the same column configuration across all filter tabs, even when different contact types required different information displays, leading to cluttered views and difficulty focusing on relevant data.

Key benefits

• Ability to show or hide columns differently in each filter view.
• Tailored displays that match the specific purpose of each filter.
• Reduced clutter by displaying only relevant information for each contact type.
• Improved efficiency when switching between different contact views, with each filter maintaining its optimized column configuration.

Customize column visibility individually for each filter

1. In the contacts table, click Display Columns in the upper-right corner.

2. In the Display Columns dialog:

   • Select or clear the checkboxes to show or hide specific contact details.
   • The updated configuration is applied instantly to the current filter view.
3. Repeat the steps for other filter tabs to set unique column preferences for each.

To learn about how to search, filter and customize contact details in 8x8 Frontdesk, see Customize and filter contact details in 8x8 Frontdesk

In this release of 8x8 Frontdesk, we introduced minor bug fixes. 

In this release of 8x8 Frontdesk, we introduced minor bug fixes. 

In this release of 8x8 Frontdesk, we introduced minor bug fixes. 

The 8.24 release introduces enhanced administrative controls and a smoother user experience for 8x8 Frontdesk receptionists.

UI Consistency Update: Decline button in 8x8 Frontdesk

To ensure a consistent experience, the Decline button in 8x8 Frontdesk has been repositioned to match its placement in the incoming call banner. This update makes it easier for receptionists to quickly locate and use the Decline button when handling calls received through

• Call Queues
• CC queues
• Ring Groups
• Auto Attendants

Benefits

• Consistent Location: The Decline button is in the same place across all interfaces, reducing confusion when managing incoming calls.
• Faster Access: Receptionists can decline calls they are unable to answer more quickly, seamlessly routing them to the next available agent in the Call Queue, CC queue, Ring Group, or back to Auto Attendant.

To learn more about handling calls, see Handle calls.

In this release of 8x8 Frontdesk, we introduced minor bug fixes. 

Ability to reject calls for receptionists using 8x8 Frontdesk in 8x8 Engage and 8x8 XF Workspace

Receptionists using 8x8 Frontdesk in 8x8 Engage or can now decline queued calls from the call card. This enhancement enables you to reject a queued call, and redirect the caller to the next available receptionist, reducing the time spent waiting in the queue.

The reject button is only available for customers using 8x8 Frontdesk with 8x8 Engage or 8x8 XF Workspace.

For more information about how to manage call queues on desktop/web in 8x8 Engage or 8x8 XF Workspace, see our user guides x8 Engage- Manage call queues on desktop/web or 8x8 XF Workspace - Manage call queues on desktop/web.

Introducing the queue name in the call panel for receptionists using 8x8 Frontdeskin 8x8 Engage and 8x8 XF Workspace

In the call panel, the queue name now appears beneath the customer’s name or phone number. This provides immediate context regarding the call's nature, enabling receptionists using 8x8 Frontdesk in 8x8 Engage or 8x8 XF Workspace to prepare effectively and deliver faster, better service.

With this enhancement, you can:

• Quickly recognize the nature of the call (e.g., support, sales, billing).
• Adjust your approach based on the queue.
• Access the right tools more efficiently.

For more information about how customer specialists manage call queue interactions through 8x8 Work apps, see our user guides 8x8 Engage or 8x8 XF Workspace.

In this release of 8x8 Frontdesk, we introduced minor bug fixes.

In this release of 8x8 Frontdesk, we introduced minor bug fixes.

In this release of 8x8 Frontdesk, we introduced the following enhancement:

Enhanced Contact directory experience

Starting with this release, the Contact directory section now includes a new column for displaying the assigned 8x8 Work Direct Inward Dial (DID) numbers. This enhancement makes it easier to access your colleagues' contact information.

To learn more about the Contact directory in the 8x8 Frontdesk, see Tour the interface sub-topic.

In this release of 8x8 Frontdesk, we introduced minor bug fixes.