What's new in the 8x8 Frontdesk 8.32 release?

The 8.32 release introduces DID visibility control.

Control DID visibility in 8x8 Frontdesk

Administrators can control whether users can view Direct Inward Dialing (DID) numbers in 8x8 Frontdesk.

Benefits

  • Improved routing: Prevent bypassing main call flows
  • Better reporting: Ensure consistent call tracking
  • Centralized control: Manage DID visibility across multiple Work apps
  • Enhanced compliance: Limit exposure of personal contact numbers

Where DID is hidden

  • When DID visibility is disabled, the number is hidden in the following areas:
  • Active call view
  • AOT floating window
  • Call transfer interface
  • Search

For more information on how to control DID visibility, see Configure Work apps settings in the 8x8 Admin Console.

8X8 Frontdesk directory screen showing contact list, search bar, and column display settings panel for managing fields. When DID visibility is disabled, the number is hidden in Active call view, AOT floating window, Call transfer interface and Search

What's new in the 8x8 Frontdesk 8.31 release?

In this release of 8x8 Frontdesk, we introduced minor bug fixes.

For details on features introduced prior to this release, see our list of previous releases.