What's new in the 8x8 Frontdesk 8.35 release?

In 8.35 release of 8x8 Frontdesk includes the following enhancement:

AI Studio caller summary

You now arrive at every call already informed. When a call arrives through an AI Receptionist configured in 8x8 AI Studio an AI-generated summary appears in the Call Control panel in the call list. The summary includes the caller's intent and key details the AI receptionist collected, such as their account number.

Benefits

  • Informed call handling: Review an AI-generated caller summary before answering so you understand the reason for the call.
  • Context that travels with the call: The summary persists through transfers to other users, call queues, and ring groups, keeping every recipient informed.

After you answer, the summary remains available in the AI Summary panel next to the active call interface. The summary travels with the call if it is transferred to another user, a call queue, or a ring group.

To learn more, see Handle calls: AI Studio call summary.

Agent reviewing an AI Studio caller summary in the Summary panel in 8x8 Frontdesk

What's new in the 8x8 Frontdesk 8.34 release?

In 8.34 release of 8x8 Frontdesk enhances the user experience by providing a more refined method for searching through contacts by name.

Filter contacts by name in 8x8 Frontdesk

8x8 Frontdesk users can now filter contacts by name using partial text matching, making it faster to find the right person.

A new Name filter is now available in 8x8 Frontdesk, supporting two options:

  • Is: Returns an exact match on the contact name.
  • Contains: Returns all channels whose name includes the specified text.

The filter searches across both first name and last name fields.

You can use the Name filter on its own or in combination with other existing filters, such as the Department filter.

Benefits

  • Improved filter search by name: Makes it quick to locate anyone, particularly useful for organizations with naming conventions that need targeted filtering.

To learn more, see Customize and filter contact details in 8x8 Frontdesk: Filter contacts.

Add a Name condition to an existing Type filter in 8x8 Work Frontdesk New Filter to show matching call queue contacts

What's new in the 8x8 Frontdesk 8.33 release?

In 8.33 release of 8x8 Frontdesk, we have introduced the following enhancement.

Search contacts by custom fields in 8x8 Frontdesk

You can now search and filter contacts in the 8x8 Frontdesk directory using custom field values, helping you quickly find the right contact based on your workflow needs.

Benefits

  • Faster contact search: Quickly locate contacts in the directory using custom field values.
  • More precise filtering: Use Contains or Is conditions and combine multiple custom fields to narrow results accurately.
  • Improved efficiency: Reduce manual search time when managing large contact directories.

Search and filter contacts by custom field

You can now locate contacts using custom field values, including custom fields.

Filtering directory contacts by custom field value in 8x8 Frontdesk using the Custom field filter tab

Customize your view

You can now customize your view by displaying custom fields as columns in the contact list. .

Selecting custom fields to display in 8x8 Frontdesk Directory using the Display Column(s) panel

To learn more, see Customize and filter contact details in 8x8 Frontdesk.

For details on features introduced prior to this release, see our list of previous releases.