What's new in the 8x8 Frontdesk 8.33 release?

In 8.33 release of 8x8 Frontdesk, we have introduced the following enhancement.

Search contacts by custom fields in 8x8 Frontdesk

You can now search and filter contacts in the 8x8 Frontdesk directory using custom field values, helping you quickly find the right contact based on your workflow needs.

Benefits

  • Faster contact search: Quickly locate contacts in the directory using custom field values.
  • More precise filtering: Use Contains or Is conditions and combine multiple custom fields to narrow results accurately.
  • Improved efficiency: Reduce manual search time when managing large contact directories.

Search and filter contacts by custom field

You can now locate contacts using custom field values, including custom fields.

Filtering directory contacts by custom field value in 8x8 Frontdesk using the Custom field filter tab

Customize your view

You can now customize your view by displaying custom fields as columns in the contact list. .

Selecting custom fields to display in 8x8 Frontdesk Directory using the Display Column(s) panel

To learn more, see Customize and filter contact details in 8x8 Frontdesk.

What's new in the 8x8 Frontdesk 8.32 release?

The 8.32 release introduces DID visibility control.

Control DID visibility in 8x8 Frontdesk

Administrators can control whether users can view Direct Inward Dialing (DID) numbers in 8x8 Frontdesk.

Benefits

  • Improved routing: Prevent bypassing main call flows
  • Better reporting: Ensure consistent call tracking
  • Centralized control: Manage DID visibility across multiple Work apps
  • Enhanced compliance: Limit exposure of personal contact numbers

Where DID is hidden

  • When DID visibility is disabled, the number is hidden in the following areas:
  • Active call view
  • AOT floating window
  • Call transfer interface
  • Search

For more information on how to control DID visibility, see Configure Work apps settings in the 8x8 Admin Console.

8X8 Frontdesk directory screen showing contact list, search bar, and column display settings panel for managing fields. When DID visibility is disabled, the number is hidden in Active call view, AOT floating window, Call transfer interface and Search

For details on features introduced prior to this release, see our list of previous releases.