What's new in the 8x8 Frontdesk 8.28 release?

The 8x8 Frontdesk 8.28 release introduces new enhancements that improve messaging, accessibility, and call handling flexibility.

Enhanced Column Customization in 8x8 Frontdesk

8x8 Frontdesk now supports individual column customization for each filter tab, allowing you to:

Configure column visibility separately for each filter
Tailor column views for different workflows or data needs

Previously, 8x8 Frontdesk offered numerous columns, but not all were relevant depending on the type of contacts being viewed. Users had to work with the same column configuration across all filter tabs, even when different contact types required different information displays, leading to cluttered views and difficulty focusing on relevant data.

Key benefits

Ability to show or hide columns differently in each filter view.
Tailored displays that match the specific purpose of each filter.
Reduced clutter by displaying only relevant information for each contact type.
Improved efficiency when switching between different contact views, with each filter maintaining its optimized column configuration.

Customize column visibility individually for each filter

In the contacts table, click Display Columns in the upper-right corner.
In the Display Columns dialog:
- Select or clear the checkboxes to show or hide specific contact details.
- The updated configuration is applied instantly to the current filter view.
Repeat the steps for other filter tabs to set unique column preferences for each.

To learn about how to search, filter and customize contact details in 8x8 Frontdesk, see Customize and filter contact details in 8x8 Frontdesk

What's new in the 8x8 Frontdesk 8.27 release?

What's new in the 8x8 Frontdesk 8.26 release?

For details on features introduced prior to this release, see our list of previous releases.