Add 8x8 Work Users

After you claim phone numbers for your business, you are ready to create contacts, identify users, and assign them phone services and devices to enable communication. Users can be assigned with 8x8 Work services or 8x8 Contact Center services. You can also create administrators and give them privileges to manage the phone system configuration.

With 8x8 Work, you can create:

  • Contacts: A contact is a user without 8x8 services (licenses) and permissions. To create a contact, enter the basic information such as first name, last name, email, username, and site. The contact is created and added to the users list but cannot function as a user as no services or licenses are assigned to them yet.
  • Users: A user is any Virtual Office contact assigned with 8x8 services (licenses) and permissions. If you would like your contact to communicate via phone, you need to promote it to a user by assigning a service, a telephone number, and an extension number.

When you create a new user with VO or VCC services, the user receives a welcome email containing their login credentials. Users can log in to the 8x8 Work desktop or mobile apps with these credentials, and get connected with the rest of the world.


  • User creation: Ability to create a user, assign a service, and configure the services enabled by the license all from VO-8x8 Admin Console.
  • Phone number assignment: Ability to assign any available DID and extension number to the user.The extension number must be unique within your system.
  • Sites advantages: Users must belong to a site. The default emergency address, language, and time zone are derived from the user site. Users within a site can call each other using short dialing.
  • Customizable username: The username follows the format of <CompanyName.FirstName.LastName> by default, but can be changed to a unique username of your choice. The company name appears on the Company page.
  • Password Reset: Resetting the user password sends an email to the user to change the password associated with their account.
  • Access to client apps: By default, each user assigned with VO services gets access to VO client apps - Virtual Office desktop app and Virtual Office mobile app. You can optionally assign a hardware endpoint to users. To see the supported devices by 8x8, Inc., see 8x8 supported VoIP and IP phones.
  • Device activation: You can generate a device activation code and send it to the user in a welcome email. If you have a MAC address, enter the address for the device and activate it remotely. The MAC address activation is ideal for users without an email address, such as lobby or computer lab phones.
  • User deactivation: Deactivating a user temporarily suspends the account without the loss of any settings. The user cannot log in and make or receive calls, but can make emergency calls as long as the user is assigned a phone device.
  • User reset: Resetting a user account to the default settings clears the voicemail greeting, removes existing voicemail messages, resets the voicemail password, and removes any call forwarding rules. This allows you to reuse the login for a different user.
  • User deletion: Deleting a user allows you to completely recycle and reuse their license, phone number, device, and extension. The voicemail forwarding rules are also deleted. The deleted user cannot log in to 8x8 applications. The hardware endpoint associated with the user gets deactivated. All user content such as voicemail, call recordings, messages, and fax are deleted.
  • Blocked SMS - Blocking inbound SMS from phone numbers or shortcodes, at company and user level. To see how to access the list of blocked SMS numbers as an end-user, click here.

  • SMS enabled numbers - Enabling or disabling SMS functionality. This allows you to see if the user’s number is assigned to the campaign.

  • 8x8 Meet setup8x8 Meet enables your users to collaborate in a powerful meeting experience, and 8x8 Spaces allows users to be brought into your office's conference rooms virtually.


Refer to the following frequently-asked questions for more information: