Review Licenses

The license type you assign to a user determines the scope of available phone features such as basic calling to advance collaborative capabilities. Depending on your subscription, you can have 8x8 Work Licenses, such as basic, limited, and unlimited license, or VCC Licenses, such as a VCC agent with Expert Connect or X series.

Log in to 8x8 Admin Console and navigate to Home > Licenses to view the list of available licenses for your account, their description, and quantity. You can also see how many of the licenses are assigned to users. For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.

8x8 Work Licenses

To our 8x8 Work users, we support two categories of licenses:

the following 8x8 Work licenses: 

  • 8x8 Work X Series: Includes X2 to X8 lincense types with access to varying product functionality. For latest info, check out https://www.8x8.com/x-series
  • 8x8 Work Lobby: Includes basic extension-to-extension calling and analytics capabilities.
  • Virtual Office Basic: Includes metered calling, softphone and analytics capabilities.
  • Virtual Office Editions: Includes unlimited calling, softphone, fax, SMS, meetings, analytics, integration capabilities, and more.
    For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.

8x8 Contact Center Licenses

For our 8x8 Contact Center users, we offer the following 8x8 Contact Center licenses: 

  • VCC Agent: 8x8 Contact Center Edition Users use this license to assign VCC agent privileges.

    For Expert Connect services which allows your VCC agent to collaborate with experts in the team via 8x8 Unified Communication applications such as 8x8 Work for Desktop or 8x8 Work for Mobile, you must add an appropriate Virtual Office Editions service bundle f

  • For X Series users: Select an appropriate X series bundle which supports VCC services.

FAQ

Refer to the following frequently-asked questions for more information: