Review Licenses

The license type you assign to a user determines the scope of available phone features such as basic calling to advance collaborative capabilities. Depending on your subscription, you can have 8x8 Work Licenses, such as basic, limited, and unlimited license, or VCC Licenses, such as a VCC agent with Expert Connect or X series.

Log in to 8x8 Admin Console and navigate to Home > Licenses to view the list of available licenses for your account, their description, and quantity. You can also see how many of the licenses are assigned to users. For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.

8x8 Work Licenses

To our 8x8 Work users, we support two categories of licenses:

the following 8x8 Work licenses: 

  • 8x8 Work X Series: Includes X2 to X8 lincense types with access to varying product functionality. For latest info, check out https://www.8x8.com/x-series
  • 8x8 Work Lobby: Includes basic extension-to-extension calling and analytics capabilities.
  • Virtual Office Basic: Includes metered calling, softphone and analytics capabilities.

  • Virtual Office Editions: Includes unlimited calling, softphone, fax, SMS, meetings, analytics, integration capabilities, and more.
    For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.

8x8 Contact Center Licenses

For our 8x8 Contact Center users, we offer the following 8x8 Contact Center licenses: 

  • VCC Agent: 8x8 Contact Center Edition Users use this license to assign VCC agent privileges.

    For Expert Connect services which allows your VCC agent to collaborate with experts in the team via 8x8 Unified Communication applications such as 8x8 Work for Desktop or 8x8 Work for Mobile, you must add an appropriate Virtual Office Editions service bundle f

  • For X Series users: Select an appropriate X series bundle which supports VCC services.

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To quickly view a user license information, go to Home > Users and click on any user in the list. The Info Panel displays the information related to that user including the user's services and permissions. To have a general view of the list of licenses, their quantity, and descriptions go to Home > Licenses. You can also see how many of those licenses have been assigned to users. For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.

For each license type, you can view the number of usable licenses in the Quantity column.

Additionally, if there are suspended licenses in your system,you can see it in the license summary when you click the Info box. Suspended licenses are not usable and cannot be assigned to users. A license may be placed in suspended status:

  • If the license was removed from your system by the 8x8 team with the intent of reducing the billable license number. Upon removal, the license will remain in a suspended state for 30 days before being actually removed from the inventory, during which you may reinstate the license.
  • If the license is associated with a user who is deactivated, then the license will be moved to a suspended state. Reactivating the user revokes the suspended state of the license.

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A user without a license is just a contact. The contact cannot function as a user until a service or license is assigned to them.

To assign licenses to users:

  1. Go to Home > Users and click to edit an existing user account or create a new user.
  2. Open Services and permissions.
  3. Select and Assign a policy profile. The 8x8 Master User Template is selected by default.
    With the 8x8 Profile Policy you are able to restrict users from using certain capabilities of Virtual Office, such as accessing Virtual Office Meetings, upgrading to recent version of Virtual Office Desktop app, or accessing and deleting call recordings. You can disable these features company wide by using a master profile policy. To modify the 8x8 Master User Template, go to Home > User policies and click to edit the options. See Review Profile Policy.
  4. Click to Assign one or more services to user from the list.
  5. Click Save.

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You can choose any license from the license drop-down, whether upgrade or downgrade. When you downgrade a license, the user's phone number, extension number, call forwarding rules, and other shared settings between licenses are preserved. The system automatically changes the features that are not shared between the licenses such as Switchboard Pro or Analytics for 8x8 Work. For example, when you downgrade a user license,Analytics for 8x8 Work automatically changes from Supervisor to Essentials. When you upgrade a license, however, you still need to configure the user profile to allow the new feature capabilities. In the above example, you need to modify the user profile to allow the supervisor capabilities instead of regular user for Analytics for 8x8 Work.

To upgrade or downgrade the user license:

  1. Go to Home > Users, and click Services and permissions while editing a user.
  2. Select a different license from the drop-down list.
  3. If you already have a license and would like to add a second 8x8 Work, or a 8x8 Contact Center, click + next to the first license.
  4. Select and add a new license from the list.

  5. Save the user.

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To remove a user license:

  1. Go to Home > Users and click Services and permissions while editing a user.
  2. Click X next to the license. You receive a message that removing a service can affect the user capabilities.
  3. Click Continue.
  4. Save the user.

FAQ

Refer to the following frequently-asked questions for more information:

Suspended licenses are not usable and cannot be assigned to users. A license may be placed in suspended status:

  • If the license was removed from your system by the 8x8 team with the intent of reducing the billable license number. Upon removal, the license will remain in a suspended state for 30 days before being actually removed from the inventory, during which you may reinstate the license.
  • If the license is associated with a user who is deactivated, then the license will be moved to a suspended state. Reactivating the user revokes the suspended state of the license.

Users can use from a variety of desk phones and softphones:

  • With Virtual Office Editions or Virtual Office Classic and 8x8 Contact Center licenses, you can use 8x8 Work for Desktop softphone or any desk phone supported by 8x8, Inc., such as Polycom.
  • With 8x8 Contact Center license and dedicated extensions you must use a locked-down 8x8 Contact Center desk phone. Users do not need a Virtual Office Editions or Virtual Office Classic license for dedicated extension. Only 8x8 Contact Center services are assigned to these users.
  • The 8x8 Contact Center users can also use a compatible third-party softphone or desk phone (such as Bria or any landline or mobile number for users working from home). See the third-party phones and 8x8 services for more information.

No. In order to view all the transaction information associated with a call, you need a locked-down desk phone for 8x8 Contact Center dedicated extension. All phone functions such as putting calls on hold or transferring the calls, must be performed on the dedicated locked-down phone.