Review Licenses

The license type you assign to a user determines the scope of available phone features such as basic calling to advance collaborative capabilities. Depending on your subscription, you can have 8x8 Work Licenses, such as basic, limited, and unlimited license, VCC Licenses, such as a VCC agent with Expert Connect or X series, or 8x8 Operator Connect licenses, such as Operator Connect - Metered or Operator Connect - Nationwide licenses.

Log in to 8x8 Admin Console and navigate to Home > Licenses to view the list of available licenses for your account, their description, and quantity. You can also see how many of the licenses are assigned to users.

We have organized the license list in three-level structure for easier consumption. Licenses are grouped by:

  • License type
  • License country
  • Detailed side panel

The details side panel displays:

  • License IDs
  • Who or what each license is assigned to
  • The service address associated with each license

Additionally, we allow:

  • Filtering by country
  • Searching by license ID
  • Filtering by license status (assigned/unassigned/suspended)

8x8 Work Licenses

To our 8x8 Work users, we support two categories of licenses:

the following 8x8 Work licenses: 

  • 8x8 Work X Series: Includes X2 to X8 lincense types with access to varying product functionality. For latest info, check out
  • 8x8 Work Lobby: Includes basic extension-to-extension calling and analytics capabilities.
  • Virtual Office Basic: Includes metered calling, softphone and analytics capabilities.
  • Virtual Office Editions: Includes unlimited calling, softphone, fax, SMS, meetings, analytics, integration capabilities, and more.

8x8 Contact Center Licenses

For our 8x8 Contact Center users, we offer the following 8x8 Contact Center licenses: 

  • VCC Agent: 8x8 Contact Center Edition Users use this license to assign VCC agent privileges.

    For Expert Connect services which allows your VCC agent to collaborate with experts in the team via 8x8 Unified Communication applications such as 8x8 Work for Desktop or 8x8 Work for Mobile, you must add an appropriate Virtual Office Editions service bundle f

  • For X Series users: Select an appropriate X series bundle which supports VCC services.

8x8 Operator Connect licenses

In the 8x8 Admin Console, there are two licenses which are dedicated to 8x8 Operator Connect for Microsoft Teams:

  • Operator Connect - Metered: It is dedicated to customers headquartered in (and for DIDs registered in) the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
  • Operator Connect - Nationwide: It is dedicated to customers headquartered in (and for DIDs registered in) the following nine countries: Australia, Canada, France, Germany, Ireland, New Zealand, Spain, United Kingdom and United States.


Refer to the following frequently-asked questions for more information: