Access Self Service
The Self Service section in 8x8 Admin Console includes quick links to our 8x8 Support Portal self service capabilities, allowing eligible customers to easily purchase licenses and devices, manage cases, review orders, and manage billing information. Access to these 8x8 Support Portal links is based on roles and permissions. Contact 8x8 Support if you have any questions regarding eligibility.
To access the Self Service features:
- Log into the 8x8 Admin Console.
- From the Home page, scroll down to the Self Service section and select:
- Shop: Opens the 8x8 Support Portal shopping cart in a separate browser window. From this page, you can purchase additional licenses and devices with a few simple clicks. Alternatively, you can also buy devices or licenses directly from the Devices or Licenses page by clicking the button in the upper right corner. For additional information on completing your purchase, see this video.
- Cases: Opens the 8x8 Support Portal case list in a separate browser window. From this page, you can create a new case, search for a specific case, or view your case history.
- Purchase History: Opens the 8x8 Support Portal order page in a separate browser window. From this page, you can review your 8x8 products and services history.
- Billing: Opens the 8x8 Support Portal billing statements page in a separate browser window. From this page, you can access your billing history, pay 8x8 invoices, view an estimate of your upcoming 8x8 invoice, and more.
