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Get Support

8x8 Technical Support is available 24 hours a day via web case, chat, and phone. You can easily contact our support from the application and create a Support case through the 8x8 Support portal.

Contact 8x8 Support

Users can contact the support team at 8x8 directly from Configuration Manager. You can open and review your support cases, report operation issues, or ask questions regarding your system. This service only applies to 8x8 customers at this time.

To access support link:

  1. Log in to Configuration Manager.
  2. Click Contact support from the top header.

    The support portal page opens including instructions of how to submit an online case or see your existing support cases. Follow the links to submit or follow up with a case.

Send Feedback

  1. Log in to Configuration Manager for Virtual Office.
  2. Click Send feedback from the top-right corner of your screen.
  3. Describe the issue and attach a file or image.
  4. Click Send.

Use Co-browsing

  1. Log in to Configuration Manager for Virtual Office.
  2. Click Co-browsing from the top-right corner of your screen.
  3. Click Start sharing.
  4. In the pop-up window, click Start sharing to generate a code that helps you initiate a secure connection with the customer support agent.
  5. Communicate the code you just generated to the agent.
  6. To end the sharing, click End sharing.

 


Send us your Feedback