What's new in the 8x8 Contact Center 9.5.2 release?

In this release, 8x8 8x8 Contact Center introduces new features, enhancements, and bug fixes to improve the overall productivity of your contact center:

• Enhanced Queued Callback
• Ability to Reserve Idle Agents for Inbound Queues
• Enhanced Voicemail Email Notification
• Ability to Prevent Agents from Rejecting Interactions
• Ability to Define Playback Speed of Text-To-Speech Prompts
• Enhanced Email Routing Based on Customer Data
• Ability to Sort Pending Emails by Waiting Time or Case ID