What's new in the 8x8 Contact Center 9.13 release?

We are excited to announce that 8x8 Contact Center 9.13 is now ready. In this release, we have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators. You will be notified by our 8x8 Support team when your tenant is due for an upgrade.

  • Introducing 8x8 Contact Center new APIs:
    We have updated our APIs to deliver more functionality requested by our customers. The Call API allows users to place outbound calls remotely without requiring agents to make them. The Status API allows external systems to set the agent status. With these two APIs, you can build external systems that will manage calls for your agents.
  • Introducing 8x8 Auto Dialer campaign metrics: 
    We have enhanced our monitoring abilities by introducing new metrics in 8x8 Campaign Monitoring to understand the campaign status in real-time.
  • Enhancing outgoing email settings for channels and agents via SMTP:
    We have improved our outbound mailing systems configuration to bring it in line with the best industry practices. The emails will no longer be considered as spam or blocked by third-party email providers. Moreover, each user or agent is now able to have their own credentials and server configurations.
  • Fixing the following bugs for 9.13

Additionally, we have improved the performance of our 8x8 Agent Console significantly. Contact your 8x8 support for questions or further information.