8x8 Work and 8x8 Contact Center Users
Users in 8x8 Contact Center are grouped into:
- Agents: Agents handle customer interactions channeled through the contact center. 8x8 Contact Center supports regular agents and supervisor agents. Supervisor agents have the ability to monitor agent activity and to adjust their participation in queues.
- Administrators: Administrators configure the contact center's resources and behavior. An administrator can be a Primary Administrator with unrestricted access to all configuration objects, or a Secondary Administrator with full or partial configuration rights.
Account Manager allows you to create user profiles and assign agent or administrator privileges to them for 8x8 Contact Center.