Note: This version of the integration is no longer supported. For the latest version of this guide, see Configure version 3.1 of the integration for Salesforce.

Configure version 1.0 of the integration for Salesforce in Salesforce Classic

8x8 Contact Center now supports Open Computer Telephony Integration (CTI) with support for Single Sign-On access from the native Salesforce environment. Salesforce users can launch 8x8 Contact Center with just a click while in the Salesforce application, and take advantage of the benefits of integration.

Configuring Single Sign-On integration (not supported for regular 8x8 Contact Center users)

Setting up Salesforce for Single Sign-On integration with 8x8 Contact Center requires the Salesforce administrator to: