Configure version 1.0 of integration for Salesforce in Salesforce Classic

8x8 Contact Center now supports Open Computer Telephony Integration (CTI) with support for Single Sign-On access from the native Salesforce environment. Salesforce users can launch 8x8 Contact Center with just a click while in the Salesforce application, and take advantage of the benefits of integration.

Configuring Single Sign-On integration (not supported for regular 8x8 Contact Center users)

Setting up Salesforce for Single Sign-On integration with 8x8 Contact Center requires the Salesforce administrator to: