Install and configure version 3.1 of the integration for Salesforce

8x8 Contact Center now supports Open Computer Telephony Integration (CTI) with support for Single Sign-On access from the native Salesforce environment. Salesforce users can launch 8x8 Contact Center with just a click while in the Salesforce application, and take advantage of the benefits of integration.

Install and configure Single Sign-On integration

Note: Version 3.1 of 8x8 Contact Center integration with Salesforce only supports Single Sign-On for users with 8x8 Unified Login, and 8x8 Unified Login with 8x8 Work. If you use a legacy 8x8 Contact Center tenant, Single Sign-On functionality is not supported. Salesforce Professional Edition is not supported.

Setting up Salesforce for Single Sign-On integration with 8x8 Contact Center requires the Salesforce administrator to: