Manage agent interaction retrieval

As a supervisor, you want the ability to access all agent and queue interactions in a pre-configured template. We have introduced the Interaction Retrieval widget, where you can view all 8x8 Contact Center interactions such as voice calls, digital messages and voicemails. Agent interactions are displayed at a glance, listing the date and time of an interaction, the source of an interaction, the agent’s name, the duration of an interaction, and other related information. You can also download, and play back interactions from the Interaction Retrieval widget. You can view more details of an interaction by navigating to the 8x8 Quality Management and Speech Analytics (QM&SA) application.