Understand your rich text editor

If support for HTML email is enabled by your 8x8 Contact Center administrator, agents gain access to a rich text editor in the following pages in 8x8 Agent WorkspaceClosed The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.:

  • CRM Create Case
  • CRM Edit Case (for non-read-only cases)
  • CRM Create Follow-up
  • CRM Notification of cases and follow-up records

The rich text editor in 8x8 AgentClosed Agents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace is Unicode-compatible and fully localized. It allows you to create or edit cases and follow-up records with the following features:

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