Insert signatures in case description

In 8x8 Contact Center, you can create elaborate HTML-formatted signatures to be rendered in the email notifications sent to customers by creating a signature in your profile, saving it, and inserting in the Description field of notification emails.

To create a signature:

  1. Go to Change status > My profile.
  2. In the Control Panel, go to Email > Email signature to create a signature using HTML tags.
    To create HTML tags you need to type a command before and after each line. Refer to the following table for most common examples:

    Command Formatting Action
    <b>...</b> Bold Text
    <i>...</i> Italic Text
    <u>...</u> Underline Text
    <sup>...</sup> Superscript: Smaller text placed below normal text
    <sub>...</sub> Subscript: Smaller text placed below normal text
    <small>...</small> Small: Fine print-style text

  3. Click Save settings.

To insert a signature in Case description:

  1. From the Cases tab, click New Case, or open a case and click Reply or New Follow-up.
  2. Under Details, place the cursor in the Description field where you wish to insert the signature.
  3. Go to Signature and select a signature from the drop-down list.
  4. Note: Click below the Description to hide/unhide the Signature field.

  5. Click Insert.
    Your HTML formatted signature gets inserted in the email description field.

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