The 8x8 Contact Center spell checker in the rich text editor scans and flags the words that may be spelled incorrectly. The spell checker highlights all unknown words. Click on a highlighted word to replace it with a suggestion, or ignore it.
Note: You do not have the option to ignore a suggestion in the context menu. You can simply ignore the words by not clicking on them.
To spell check your content in the Case Description:
- Click to enable spell check and turn off text editing or text formatting mode. The spell checker marks all unknown words in red.
- Click a highlighted word to open a pop-up window with a list of suggested words.
- Replace the word with a suggestion, or ignore the word.
- When all the spell checking is done, click to turn off spell check and return to the normal editing mode.