What’s new for 8x8 Contact Center agents?
8x8 Contact Center now offers a streamlined experience for all agents by introducing the brand-new 8x8 Agent Workspace
The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. This highly intuitive interface streamlines customer interactions while delivering a simpler, more efficient, and more engaging way for agents to keep productivity high and customer experiences powerful. This clean new interface allows agents:
- To process interactions and manage their routine tasks with ease
- To focus on the task at hand by minimizing distractions
- To collaborate and engage with other agents and experts quickly
- To handle customer interactions more efficiently and effectively
