What’s new for 8x8 Contact Center agents?

8x8 Contact Center now offers a streamlined experience for all agents by introducing the brand new 8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. This highly intuitive interface streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful. This clean new interface allows agents:

  • To process interactions and manage their routine tasks with ease
  • To focus on the task at hand by minimizing distractions
  • To collaborate and engage with other agents and experts quickly
  • To handle customer interactions more efficiently and effectively

Existing 8x8 Contact Center customers can switch to the new agent experience and back to classic workspace without any delays. Admins can allow access to the 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. or 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace or offer flexibility to switch between the two. If permitted, agents can switch between the old and new experience by enabling the settings in their profile.