What’s new for 8x8 Contact Center agents?

8x8 Contact Center now offers a streamlined experience for all agents by introducing the brand-new 8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. This highly intuitive interface streamlines customer interactions while delivering a simpler, more efficient, and more engaging way for agents to keep productivity high and customer experiences powerful. This clean new interface allows agents:

  • To process interactions and manage their routine tasks with ease
  • To focus on the task at hand by minimizing distractions
  • To collaborate and engage with other agents and experts quickly
  • To handle customer interactions more efficiently and effectively