Multilingual transcription policies and dictionary

Administrators can manage which calls are transcribed and the languages used for transcription through the Transcription policies & dictionary page. To enhance transcription accuracy, administrators can also configure a custom dictionary.

Note: Multilingual transcription is available to both 8x8 Contact Center and 8x8 Work users.

• How to access the transcription policies and dictionary settings
• Set up transcription policies
• Manage the custom dictionary

How to access the transcription policies and dictionary settings

1. Go to https://login.8x8.com.
2. In the 8x8 Application Panel, select Admin Console.
3. Go to Home > Transcription Policy.

On the Transcription Policy page, administrators can manage which call recordings are transcribed and specify the transcription language:

• Open the Policies tab to control which calls are transcribed and in which language.
• Open the Dictionary tab to improve the transcription accuracy by adding custom terms.