What's new in Beta for 8x8 Admin Console?

We have introduced the following features for Beta customers:

Introducing CRM Integration Profiles

As an admin, you can now access CRM Integration Profiles from the 8x8 Admin Console Home screen. CRM Integration Profiles are a powerful tool that lets you easily personalize and fine-tune your 8x8 Work and 8x8 Contact Center CRM integration. With CRM Integration Profiles, you gain full control over your integration workflows and experiences, allowing you to seamlessly adapt the 8x8 integration to meet your unique business requirements. Customize and configure your 8x8 integration with ease, making it a perfect fit for your organization's needs.

Features

  • Edit default CRM profiles.
  • Create custom CRM profiles.
  • Assign users to a profile.
  • Change the settings to customize a CRM profile.

Requirements

  • Admin access to 8x8 Admin Console.
  • CRM Integration Profiles is enabled for Beta customers upon request. Contact your 8x8 representative for more information.

Limitations

  • Currently, CRM Integration Profiles only supports the following integrations:
    • 8x8 Contact Center for Salesforce
    • 8x8 Work for Salesforce
    • 8x8 Contact Center for Microsoft Dynamics
    • 8x8 Work for Microsoft Dynamics
  • CRM Integration Profiles is currently not supported for customers with an 8x8 professional service remix or shareable remix.
  • The CRM Integration Profiles settings do not impact users handling email interactions. Voice, SMS, Live Chat, and WhatsApp are supported for all applicable CRMs. WhatsApp and SMS are only available for the integrations with Salesforce and Microsoft Dynamics.
  • When enabled, no existing user settings will change state. The introduction of new settings will be in the default state.

For more information, see how to set up CRM Integration Profiles.

Set up AI assistance for meeting summarization Beta

As an 8x8 admin, you can activate the summarization feature in the 8x8 Meet app for participants. The meeting summarization feature ensures that all participants receive an email summary of the meeting. Additionally, those who join the meeting late will receive a private chat message summarizing the discussions that occurred before their arrival.

To enable AI summarization capabilities in 8x8 Meet:

  1. In the Admin Console Navigation menu, click Meetings.

  2. On the Meetings page, under AI Settings Beta, enable the summarization capabilities as needed:

    • Toggle On the Enable meeting summaries for late joiners option to allow participants who joined the meeting later to receive a private chat message summarizing the discussion that has occurred up to their arrival. Otherwise, toggle it Off.
    • Toggle On the Receive meeting summaries via email option to allow meeting participants to receive an email with the meeting summary. Otherwise, toggle it Off.
  3. Click Save.

Note: The Enable meeting summaries for late joiners and the Receive meeting summaries via email toggles are On by default.

To learn how to configure 8x8 Meet for your company, see Set up 8x8 Video Meetings.

activate the meeting summarization features

8x8 Meetings Analytics Beta

Note: This feature is available on request. Reach out to your 8x8 Account Manager for details.

As an 8x8 admin or supervisor, you can access the summary of the 8x8 Meetings that took place for your tenant and see detailed analytics such as the date and time of the meeting, the number of participants, shard count, meeting ID, browser, and region distribution.

Features

  • Generate reports on the number of meetings or sessions.
  • Check the browser or region distribution of participants in a meeting.
  • Sort, filter or freeze data in the columns.
  • Apply custom filters and extract desired data.
  • Export report data to CSV or Excel for further evaluation and archiving.
  • Offer managers the ability to monitor meetings, traffic, and logs.

To log in to 8x8 Meetings Analytics Beta:

  1. Log into Admin Console using your 8x8 admin credentials.

  2. In the Admin Console menu, click Meetings > Analytics Beta. The meetings analytics dashboard displays the summary of the ended meetings.

To learn more about Meet Analytics Beta, see 8x8 Meetings Analytics Beta