What's new in the 8x8 Contact Center 8.4 release?

In this release, 8x8 8x8 Contact Center introduces new features, enhancements, and bug fixes to improve the overall productivity of agents and supervisors in your contact center.

Audience

The release guide informs 8x8 Contact Center customers about the features and changes introduced in this release.

See our 8x8 Contact Center 8.4 release for Unified Login users.

See our 8x8 Contact Center 8.4 release for Unified Login with 8x8 Work users.

Features

The key features and improvements in this release are:

• Improved login time for agents
• Increased chat window capacity
• Ability to clone tasks in Local CRM
• Streamlined Access to 8x8 Analytics for Contact Center

You can also access the list of our fixed bugs addressed in the release.