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Email Script Examples

A Virtual Contact Center email script uses the information contained in an email message to route the message to one or more email queues.

The following procedure illustrates how to combine Virtual Contact Center email script objects with script object control flow features:

Before You Begin

The procedure in this section assumes that you have used Configuration Manager to create at least one email queue. For details on creating email queues, refer to Create Email Queues.

Best Practice: Before editing a Virtual Contact Center script, disable the email channel.

To disable the email channel:

  1. From the Configuration Menu, open Channels.
  2. Go to the Email tab.
  3. Find the desired channel, and click .
  4. In the Properties tab, clear This channel is enabled.
  5. Click Save.
    For details on email channels properties, refer to Configure Email Channel Properties.

See Also


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