Configuration Manager is your platform to set up your Virtual Contact Center tenant. Administrators can use a graphical user interface (GUI) to manage all components in a tenant. Configuration Manager is easy to use and requires no special software or hardware to run. It is 100% cloud-based and accessible from anywhere and anytime as long as you have a computer and Internet access. Using Configuration Manager, administrators can set up agents and supervisors, create roles and assign tasks, create campaigns, broadcast messages, create wallboards, and much more.

Use Configuration Manager to:

For details about our latest Virtual Contact Center features, see What's New for Administrators. See Get Started and Understand the Interface in this guide to learn how to start.

System Requirements

Each administrator requires a computer equipped with one of the following browsers:

Known Issue: If you use Internet Explorer to run Virtual Contact Center applications, you may encounter high memory usage. To resolve this issue, clear cookies and cache, activate the setting to clear history, clear history on exit, and reboot.

Note: Virtual Contact Center is partially compatible with Safari, offering support for the Agent Console Control Panel functionality.

Note: Firefox requires the QuickTime plug-in for audio features.

For more information about the administrator workstation technical requirements, refer to our Technical Requirements.