Overview of 8x8 Contact Center requirements for agents

The primary requirements to use 8x8 Contact Center for agents are:

  • A personal computer with a web browser.
  • A high-speed connection to the Internet.
  • A telephone device.

In typical small business and home setups, you can open your browser, log in to the 8x8 Contact Center services site, and gain full access to the service. In larger business environments, you may be required to configure various browser and network permissions and security policies to allow full access to 8x8 Contact Center features.

Find out about the agent's technical requirements, network connectivity, hardware and software requirements, browser, telephone, and equipment requirements, and VoIP headsets. For each agent workstation supported by the 8x8 Contact Center, you must provide the agent with appropriately-configured network, computer, and telephony equipment.

You must also configure your network to interoperate with 8x8 Contact Center. In networks with aggressive security policies, you may need to selectively enable access for specific IP addresses and associated firewall ports used by 8x8 Contact Center. For 8x8 Contact Center network requirements, see X Series Technical Requirements on our Knowledge Base.

On most networks, the only required configuration tasks are to allow 8x8 Contact Center to:

  • Retrieve email messages from your organization’s email server.
  • Allow 8x8 Agent Workspace to access the 8x8 Contact Center platform assigned to them.