Configure Quality Management and Speech Analytics for 8x8 Work (Conversation IQ)

Configuring QM/SA for 8x8 Work, also known as Conversation IQ, requires phone system administrators to identify and enable QM/SA add-ons for the users you want to evaluate and transcribe. Additionally, primary administrators must prepare by setting required permissions for different user roles. These role permissions define the level of QM/SA access granted to users.