Make and Receive Calls
The 8x8 Work for Mobile allows you to make calls using direct dial, the contacts list, or the call log list. Once you are in a call, you have access to call management controls.
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- Tap
to open the main menu.
- From the main menu or from the Contacts screen, tap
.
The dialpad opens. - Using the dialpad, enter the phone number you wish to dial. You can tap anywhere in the entered number to bring up a cursor to insert or delete numbers at that location.
In this example, an 8x8 extension number is dialed.Note: The 8x8 Work for Mobile allows 8x8 extension-to-extension dialing from your device. If your company's phone system has Cross-Site Dialing enabled, extension users within the company can call or chat with one another, surpassing geographical barriers using global extension-to-extension dialing. This eliminates the need for complex extension dialing rules. You can simply tap a contact from the contact directory and call your coworkers in the same office, or in another city or country. Cross-Site Dialing is enabled for all employees of a company by the Account Manager administrator.
- Tap Call to place the call.
When the call connects, you have options to place the call on hold, transfer to another number, park a call, and record the call if you have the necessary subscription. You can also enhance the calling experience by starting a video session.
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- Tap
to open the main menu.
- From the main menu, select Contacts.
OR
From the navigation menu, tap.
Your contact list opens. - Select one of the following tabs to call from:
- Favorites: Contacts you have marked as favorites.
- Company: Contacts from your contact directory.
- Device: Contacts imported from your device.
- Tap
by the desired contact to place a call.
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- Tap
to open the main menu.
- From the main menu, select Call Log.
The call log displays inbound, outbound, and missed calls. - Tap the desired phone number or contact, and the call is placed immediately.
- To end a call, tap End Call.
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If you commonly call an organization such as a large office or pharmacy, you are familiar with that organization's IVR menu: "For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *..."
You can save the organization number as a personal contact, and append your IVR choices to the saved number in order to save time.
Note: You can also add pauses to calls without saving a new contact by holding down the * , key in the 8x8 Work for Mobile dialer.
- Tap
to open the main menu.
- From the main menu, select Contacts.
OR
From the navigation menu, tap.
Your contact list opens. - In Contacts, tap
to start creating a new contact.
- In the New Personal Contact screen, enter the contact name, and tap to add a phone number to the contact.
- Enter the phone number, and tap the key to show more keys.
- Tap the key to insert a pause for the IVR menu.
You are taken back to the standard keypad. The pause you entered is indicated by a comma in the phone number. - Insert your IVR menu choice numbers, each separated by a pause.
Tap Save. - The contact is saved with your IVR choices.
If you are logged in to the 8x8 Work for Mobile on your device but outside of the app, your device displays a notification to notify you of a new 8x8 Work call.
Note: By default, the option to unlock the device screen on an incoming call is enabled.