About 8x8 Voice for Microsoft Teams App for administrators

The 8x8 Voice for Microsoft Teams app allows users to easily access and change their 8x8 settings. Empowering Microsoft Teams users to change their 8x8 call management settings gives them greater control over their 8x8 phone service and keeps them in Microsoft Teams without needing to open a separate application. This self-service approach reduces the need for unnecessary IT intervention to resolve simple tasks and gives IT pros time back to spend on more critical projects.

The best part about this new capability with 8x8 Voice for Microsoft Teams is that it is quick and easy. It gives Microsoft Teams users everything they need to get the most out of Microsoft Teams calling without barriers and the flexibility to tailor it to their needs.

IT Admins can obtain the 8x8 Voice for Microsoft Teams app from Microsoft AppSource and deploy it to their users’ Microsoft Teams app bar from the Microsoft Teams Admin Center together with assigned permissions.

Clicking the 8x8 Voice for Microsoft Teams app in Microsoft Teams allows:

  • Microsoft Teams users to log in and out from assigned call queues
  • Change their 8x8 phone settings (for example, outbound Caller ID, and more)
  • Update 8x8 Voicemail and Call Forwarding Rules
  • Replace 8x8 Music-on-hold audio

Objective

This guide explains how to add and distribute the 8x8 app to all or selected Microsoft Teams users in your organization.

Audience

This guide is intended for 8x8 Voice for Microsoft Teams app integration administrators.

Note: For instructions on how to log in and use the 8x8 Voice for Microsoft Teams app, see 8x8 Voice for Microsoft Teams App User Help.

Availability

8x8 Voice for Microsoft Teams is available in over 40 countries where 8x8 offers full Public Switched Network Services (PSTN) replacement services.

Features

Users can access the following features in the 8x8 Voice for Microsoft Teams app, depending on assigned permissions:

  • Log in and log out of Call Queues
  • 8x8 voicemail settings
  • 8x8 call forwarding rules
  • 8x8 music-on-hold settings
  • External call ID settings

Requirements

  • 8x8 X Series License
  • 8x8 Voice for Microsoft Teams license

Note: For more information, see 8x8 Voice for Microsoft Teams.