When a Virtual Contact Center order is placed, the primary administrator is created in both Configuration Manager and Account Manager. The primary administrator is then marked with a yellow star in Account Manager Privileges. The primary administrator has complete account access; other administrators cannot delete or revoke privileges from the primary administrator. However, you can create users in Account Manager and provide administrator privileges to them. These users become secondary administrators.
If you have created users already, you can make them secondary administrators in Accounts > Privileges. You can also create a new user profile and configure it as a Virtual Contact Center administrator. You must assign a logical extension if you want the user profile to have Virtual Contact Center agent capabilities.
For details on creating Virtual Contact Center agents, refer to Create a User Profile.
To create a user profile:
Note: Username or user ID must be unique for each user profile and cannot be shared with other profiles.
To create secondary administrators, you must assign new or existing users privileges such as Contact Center, Billing, Reporting, and so on, by going to Accounts > Privileges.
for details, refer to Configure Privileges.
To assign privileges:
After you create a Virtual Contact Center administrator and assign privileges, you need to configure properties for the administrator in the Configuration Manager. Agents created in Account Manager show up in Configuration Manager. A default group, called Tenant Default, is created and assigned to all agents. You can edit the default group, and select the software language.
To configure an administrator:
Note: The First Name, Last Name, Email Address, Username, Password, and Login ID fields are inherited from the user profile in Account Manager. You cannot edit them here.
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