Virtual Contact Center from 8x8 is the fastest and easiest way to deploy a world class contact center.
Virtual Contact Center makes it easy to manage all of your customer interactions – phone and chat - through a single system. Our award-winning solution is 100% web-based and was developed by industry-leading designers to be extremely easy to use, thus speeding the adoption process for both agents and supervisors. The Virtual Contact Center includes all of the functionality you need to provide an exceptional customer experience: skills based routing, multi-media interaction management, IVR, CTI, case & contact management, call recording, real-time monitoring, desktop sharing, reporting, and much more.
8x8, Inc
2125, O’Nel Drive,
San Jose, CA 95131
USA
SALES: 1.877.725.2621
SUPPORT: 1.866.975.2273
Contents
Overview |
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Requirements |
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Configuring Virtual Contact Center Integration with NetSuite |
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Configuring Single Sign-On Integration |
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Step 1: Install VCC Bundle |
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Step 2: Create SSO Connection |
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Step 3: Enable Screen Pop |
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Step 5: Create Portlets |
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Step 6: Launch VCC |
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Configuring Individual System Sign-On Integration |
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Troubleshooting |
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Appendix A: Setting Up Click to Dial Functionality |
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Appendix B: Setting Up Access to Web Services |
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Download User Guides
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Product Information
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Contact Us
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