About 8x8, Inc

Virtual Contact Center from 8x8 is the fastest and easiest way to deploy a world class contact center.

Virtual Contact Center makes it easy to manage all of your customer interactions – phone, email and chat - through a single system. Our award-winning solution is 100% web-based and was developed by industry-leading designers to be extremely easy to use, thus speeding the adoption process for both agents and supervisors. The Virtual Contact Center includes all of the functionality you need to provide an exceptional customer experience: skills based routing, multi-media interaction management, IVR, CTI, case & contact management, call recording, real-time monitoring, desktop sharing, reporting, and much more.

8x8, Inc

2125, O’Nel Drive,

San Jose, CA 95131


SALES: 1.877.725.2621

SUPPORT: 1.866.975.2273

[email protected]





Configuring Virtual Contact Center Integration with NetSuite
Configuring Single Sign-On Integration
Step 1: Install VCC Bundle
Step 2: Create SSO Connection
Step 3: Enable Screen Pop
Step 5: Create Portlets
Step 6: Launch VCC
Configuring Individual System Sign-On Integration
Appendix A: Setting Up Click to Dial Functionality
Appendix B: Setting Up Access to Web Services






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