Set up email in external CRM: 8x8 integration for Microsoft Dynamics

Note: Email in external CRM is only supported on the latest integration package (version 0.3.7).

8x8 Work for Microsoft Dynamics supports email routing. For agents to be able to use this feature, you must first configure it.

Important: Prior to configuring email in external CRM, ensure that you have added the users, configured queues, and set up email channels in Configuration Manager.

To set up email in external CRM: