About the Virtual Office mobile app

The 8x8 Virtual Office mobile app enables you to stay connected with all your colleagues and business contacts, and collaborate more efficiently than ever. Place and manage calls flexibly, chat with contacts, schedule and conduct productive meetings within your company or with external participants, and much more.

Features

  • Calls:
    • Call management: Place, receive, and manage calls from your device, and review your past call history.
    • Data usage control: Control your cellular data usage for Virtual Office calls by switching to Wi-Fi.
    • Improved call quality via Cellular Assist: If you are in an area with poor signal strength, use the Cellular Assist feature to improve call quality.
    • Call forwarding: Forward your calls to different extensions within and outside of your system, or to voicemail. This enables you to have complete control over where your calls are going.
  • Messaging:
    • IM and SMS chat: Send and receive IM and SMS from your coworkers and business contacts on the go, and access chat history with each contact.
    • Team Messaging: Discuss important projects and tasks in a public chat room open to all your colleagues, or in a private chat room with your team.
  • Meetings: Collaborate more effectively with your colleagues with powerful audio and video conferencing capabilities, all from the convenience of your device.
  • Contacts: Access your contacts easily for communication, view contact info at a glance, create personal contacts, and mark contacts as favorites for quick access.
  • Receive faxes: Access and manage faxes received via Virtual Office.
  • Presence status: Leverage automatic and manual presence capabilities to let coworkers know your availability, and keep your contacts posted on your availability via custom status messages.

Language support

This version of the Virtual Office mobile app supports the following languages:

  • Dutch
  • English (UK)
  • English (US)
  • Finnish
  • French (Canada)
  • French (France)
  • German
  • Italian
  • Portuguese (Brazil)
  • Spanish (Latin America and the Caribbean)
  • Spanish (Spain)
  • Swedish

Known issues and limitations

  • Known issues:
    • If not all users in an organization have upgraded to version 7.2 or newer, some users will encounter issues in receiving meeting invites via chat. To work around this issue, schedule meetings using Host Meeting instead of using the Meet Now function, and share the meeting link or ID with participants via chat.
    • Due to our move to a new messaging platform in version 7.2, all past messages show as unread once you update to version 7.2 or newer. To fix this, open each conversation that has unread messages. Following this one-time action, all messages will correctly show as read.
    • The Audio Testing Service is not currently available.
    • When in a meeting, you cannot invite participants via email.
    • Samsung S5 devices do not support push notifications.
    • No contact name displays on calls that are forwarded to you.
    • In rare cases, calls may drop while merging two calls into a conference.
    • In rare cases, tab navigation may not work after you dismiss a banner about forwarding calls to voicemail.
    • In rare cases, you may not see your profile picture after logging in.
    • In rare cases, deleting a personal contact while in Android split view may cause the app to crash.
  • Limitations:
    • Faxes can be received and managed, but not sent.
    • While images can be received and sent from Virtual Office on desktop or mobile, non-image attachments in chats can be received and opened via the Virtual Office mobile app, but can only be sent from the Virtual Office desktop app.
    • SMS chat is available only for phone numbers in the United States and Canada.
    • The application does not allow you to add video to calls.
    • If you are a member of a call queue, you can only log in or out of call queues via the Virtual Office desktop app. When you log in to or out of a queue via desktop, your queue login status is detected by the Virtual Office mobile app.