What's new in 8x8 Work for Managed Devices 12.6.1 release?

• Stronger authentication: Only verified Android devices can access 8x8 services
• Improved compliance: Helps meet security and regulatory standards
• Secure mobile access: Uses certificates instead of passwords to authenticate users on managed devices

Traditional login methods on shared or managed Android devices create challenges:

• Security: Passwords can be reused or exposed on shared devices
• Productivity: Login prompts interrupt frontline workflows
• IT overhead: Managing credentials increases support demands
• Compliance: Shared logins complicate audit trails and access control

To solve these issues, 8x8 now supports passwordless, certificate-based authentication via mTLS for customers using Multi-SSO.

1. IT provisions a device certificate using an MDM platform (for example, VMware Workspace ONE, Microsoft Intune, SOTI).
2. The device uses its certificate to authenticate automatically - no manual login is required.
3. The device receives secure tokens to access 8x8 services.
4. If the device is lost or stolen, IT can revoke the certificate instantly.

Behind the scenes:

• mTLS maps each device certificate to a unique user ID
• The certificate is validated against your organization’s Certificate Authority (CA)

mTLS authentication is recommended if your organization:

• Uses shared or managed Android devices (for example, Zebra, Samsung, Honeywell)
• Relies on MDM platforms like VMware Workspace ONE, Microsoft Intune, or SOTI
• Supports frontline or deskless workers in retail, logistics, healthcare, or warehouse environments
• Requires strict credential management and access control
• Operates in high-turnover environments where password exposure is a risk

Note: Compatible with all X Series licenses, including Retail Nationwide.

To use mTLS authentication, ensure the following:

• 8x8 Work for Managed Devices version 12.6.1 or later
• 8x8 Admin Console version 1.57.2 or later
• A customer account with Multi-SSO enabled
• A Mobile Device Management (MDM) platform that supports certificate deployment (for example., VMware, Intune, SOTI)
• An internal or third-party Certificate Authority (CA)
• IT capability to create and manage certificate profiles

1. Log in to 8x8 Admin Console.
2. Navigate to Home > Identity & Security.

3. Under Single Sign-On (SSO), click + Add SSO.

   

4. In the Add a new Single Sign-On (SSO) integration dialog:

   • Select mTLS Authentication as the identity provider.
   • Upload the root Certificate Authority (CA) file in .cert, .cer, or .crt format.
   • Copy the Customer ID for MDM configuration (used to match device certificates).
   • Click Add.
5. Click Save in the Identity & Security page.

Note: Only one mTLS identity provider can be configured per 8x8 account.

For full setup instructions, see 8x8 Admin Console > Set up multiple Single Sign-On for 8x8 Admin Console.

• Built for shared devices: Ideal for retail and enterprise scenarios.
• Enterprise login and security: Supports SAML-based SSO and admin-managed authentication flows.
• MDM/MAM integration: Simplifies secure deployment across both BYOD and corporate-owned devices.
• Session, privacy, and deployment controls: Greater flexibility for IT administrators.

Note: This version is available exclusively on Android.

• All-in-one platform: Voice, video, and messaging in one secure app.
• Productivity anywhere: Works online, offline, and across shifts.
• Scalable for any team: From startups to global enterprises.

Where to find it

• Available in the Google Play Store with a unique app identifier “-managed” suffix.
• Uses a dedicated app icon to distinguish it from the consumer version.

Important: Do NOT install both versions on the same device during transition. Running both can cause instability, degraded performance, and potential data loss.

• MDM setup: Deploy and configure directly via your MDM console.
• Retail package support: Interfaces with top MDMs, including Microsoft Intune, Manage Engine, Ivanti Neurons, Scoti Mobicontrol, and Hexnode.
• Centralized control: Manage accounts, app settings, and user permissions in the 8x8 Admin Console.
• Flexible licensing: Assign one device per UC license or share across rotating devices.
• Extendable: Scales from small rollouts to enterprise-wide deployments.

• Session management: Auto logout when charging; call queue logout synced with app logout.
• Privacy and security: Control DID number visibility by device role and Caller ID on shared devices.
• User experience: Set default landing tabs by role.
• Deployment: Distinct Play Store package, independent updates, and silent MDM installation.

For existing deployments

1. Uninstall the consumer version of 8x8 Work for Mobile.
2. Deploy the 8x8 Work for Managed Devices app version directly from the Google Play Store (connected to your MDM platform).
3. Apply the required MDM settings and configure Work App Settings in 8x8 Admin Console

Note: Running both versions on the same device is not supported.

For new deployments

1. Deploy the 8x8 Work for Managed Devices app version directly from the Google Play Store (connected to your MDM platform).

2. Deploy the app directly via your preferred MDM platform by connecting the 8x8 Work for Managed Devices version from the Play Store.

3. Apply the required MDM settings and configure Work App Settings in 8x8 Admin Console.

8x8 Work for Managed Devices provides:

• Stronger privacy and session controls for shared devices.
• Simpler role-based configurations.
• Enterprise-ready deployment flexibility with MDM/MAM integration.
• Securely manage mobile apps across BYOD and corporate devices.