Note: This version of the integration is no longer supported. For the latest version of this guide, see Configure version 3.1 of the integration for Salesforce.

Log in

You must log in to Salesforce application first; select a desired mode to work in (Classic, Console, or Lightning). You can then log in to 8x8 Contact Center for Salesforce using Individual System Sign-On or Single Sign-On.

Log in to Salesforce

You can choose to work in one of the following modes in Salesforce: Classic, Console, and Lightning.

Log in to 8x8 Contact Center

After you log in to Salesforce, Follow the instructions below to log in to the 8x8 Contact Center app: