Note: This version of the integration is no longer supported. For the latest version of this guide, see Configure version 3.1 of the integration for Salesforce.

Configure version 1.0 of the integration for Salesforce in Salesforce Lightning

Installing the 8x8 Work for Salesforce Lightning requires you to walk through the following steps:

Welcome to 8x8 Contact Center integration with Salesforce Lightning! Once you have enabled Lightning in Salesforce as a developer or administrator, you can install and configure the integration. Enabling the 8x8 Contact Center app for Salesforce Lightning requires you to import a new XML, install the updated integration, add users, and create a new Lightning app for 8x8 Contact Center.

Note: Only a developer or administrator in Salesforce can enable Lightning for their organization and then install 8x8 Contact Center for Salesforce; after this, all users with permissions can access Salesforce Lightning and use 8x8 Contact Center for Salesforce.