Browser requirements for 8x8 Contact Center integrations

8x8 Contact Center integration with Salesforce is supported on the Google Chrome browser.

Installation requirements

To enable your CRM instance to interoperate with your 8x8 Contact Center, you must have administrative access to:

  • Your CRM account
  • 8x8 Configuration Manager


Before you begin using 8x8 Contact Center integration, we recommend defining the browser settings in Chrome to allow pop-ups and white list the 8x8 cloud domain URL.

  1. Go to Chrome browser settings.
  2. Search for pop-up settings and select the Pop-up and redirects setting.
  3. Click Add and enter <> to the list of allowed sites. Chrome automatically saves these settings.