Manage widgets

As a supervisor, you have the ability to customize your existing workspace to show relevant widgets for your 8x8 Contact Center. The 8x8 Supervisor Workspace currently displays 8 widgets for queue and agent-related metrics. You can browse a library of pre-configured widgets, and modify the appearance of your workspace in order to properly monitor key metrics.

To customize the 8x8 Supervisor Workspace:

1. Click Edit widgets in the upper right hand corner of the dashboard.
   
   

   A library of pre-configured widgets appears.

   • The Waiting in queue widget displays queue-related metrics.

     • Waiting: This metric shows the number of pending interactions in your monitored queue.
     • Longest wait: This metric shows the longest wait time for an interaction in your monitored queue.
       
       
   • The Queue accepted trend widget displays a 7-day graph for the total number of interactions received by agents. It also shows a graph for the previous week.
     
     
2. Drag a widget from the list and drop it on top of an existing widget to replace it. You can also drop it below a row of widgets to create a new row.
3. A confirmation dialog appears stating Are you sure you want to replace [Old widget] with [New widget]?.
   
   
4. Click Replace to proceed. Click X to exit the Widgets library.

Organize widgets

As a supervisor, you have the ability to reorder the placement of your widgets in 8x8 Supervisor Workspace. It allows you to customize your view and quickly access the widgets that are most important to you.

To reorder your widgets:

1. Click Edit widgets in the upper right hand corner of the dashboard.
   
   
2. Navigate to the widget you would like to move. Drag and drop it into its desired area.
3. Click X to close the Widgets library.

Remove widgets

As a supervisor, you have the ability to remove widgets from 8x8 Supervisor Workspace. It allows you to customize your view and only display the widgets with information that will help you meet your customer's needs.

To remove a widget:

1. Click Edit widgets in the upper right hand corner of the dashboard.
   
   
2. Navigate to the widget you would like to remove. Click the icon in the upper right hand corner of the widget.
3. The widget is removed from view and placed in the Widgets library. Click X to close the window.

Note: You can customize the 8x8 Supervisor Workspace to only display 4 widgets or no widgets at all.