Change agent status
8x8 Contact Center allows agent to change the status by selecting a status button in the Control Panel. When you are log in to 8x8 Agent Workspace The brand new interface for 8x8 Contact Center agents to receive and process customer interactions., you may or may not be ready to accept new interactions. Choose a status that fits your situation.
To change 8x8 Agent Agents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace agent status:
- Log in to 8x8 Agent Workspace.
- Click Ready to work. You will be placed on Available status.
- Click the status menu option to change your status such as Work Offline. The color indicator next to your initials presents your status.
|Agent Status||Description||Where to access?||Receive new interactions||Available statuses|
||Click Change status > Available from the Control Panel.||Yes||
||8x8 Agent Workspace automatically changes agent status as soon as the agent accepts a queued interaction.||No||No other status is available during the Busy status until the agent finishes the transaction.|
||Click Change status > Work Offline from the Control Panel.||No||
|Busy (Stop New)||
||Stop new is offered during the Busy status. This button is only visible when the agent is handling a chat interaction.||No||No other status is available during the Busy status until the agent finishes the transaction.|
Note: The Control Panel becomes unavailable when the agent changes the status to On Break.
|Click Change status > Take Break from the Control Panel. You are automatically placed on break when you reject a queued interaction.||No||
Note: Clicking Ready to work also changes the status to Available.
|Log out||Agent is logged out of the 8x8 Agent Workspace and does not receive any interactions.||Click Change status > Log out from the Control Panel|