Tour the 8x8 Agent Workspace
The 8x8 Agent WorkspaceThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions. interface is split into two functional areas:
- Control Panel: Provides controls to process interactions in your contact center and to manage agent status.
- Display Panel: Provides access to CRM data, profile settings, agent directory, and message recording settings.
The following table gives a summary of the 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace user interface:
Functional Area | Description |
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Control Panel |
Use the 8x8 Agent Workspace Control Panel to access the controls and status information, process an interaction, and work with 8x8 Agent Workspace tools.
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Display Panel |
The Display Panel provides access to CRM data, profile settings, and message recording settings. The Display Panel opens with four default tabs (including Directory) and opens additional tabs for each menu action.
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